Application Engineer and Technical Services - Print & Packaging Automation Solutions
Application Engineer and Technical Services - Print & Packaging Automation Solutions
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Job Description
Product Integration
You will be responsible for ensuring X-Rite products and services are implemented into customer workflows ensuring hardware software and service solutions are configured operators are trained and the customers color management needs are met.
Customer Support
X-Rite aims to deliver world class customer service. Your role is critical to understand customer needs pain points and work with internal stakeholders to support customers color workflow.
Ideation
AETS specialists are often on the forefront of innovation translating customer feedback product ideas feature requests and escalations. They have a deep understanding of their customers needs including domain expertise in color management. As color management leaders they stay abreast with trends in technology color science and industry standards informing X-Rites strategic and innovation engine.
Core Responsibilities:
Sales Support: Delivering product sales and customer training remotely and on-site when needed
Tech Support: Collaborating with the technical support team to address customer issues
User Stories: Write clear and concise user stories acceptance criteria and functional specifications to guide the development team.
Product Demos: Conduct product demos and gather feedback from stakeholders to iterate and improve the product iteratively.
User Experience: Advocate for a seamless and intuitive user experience working closely with product management to design user-friendly interfaces and product workflows.
Quality Assurance: Collaborate with QA teams to define test cases and ensure the quality and reliability of the product.
Customer Satisfaction: Act as the voice of the customer gathering feedback and insights to continuously improve the product and drive customer satisfaction.
Product Evangelism: Serve as a product evangelist representing the product internally and externally and educating stakeholders on its value proposition and features.
The essential requirements of the job include:
- Bachelors Degree in Science Technology Engineering Math or other relevant technical field.
- Strong understanding of data architecture and web-based solutions with domain experience in color science and color critical workflows in manufacturing
- Excellent project management and organizational skills.
- Ability to work collaboratively in a cross-functional team environment.
- Minimum 10 years experience in product management technical support or engineering services in the field of color measurement instruments or related technology.
- Exceptional written and verbal communication skills including fluency with Microsoft Excel and PowerPoint.
- Up to 70% travel with a mix of domestic and international locations.
At Veralto we value diversity and the existence of similarities and differences both visible and not found in our workforce workplace and throughout the markets we serve. Our associates customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
If youve ever wondered whats within you theres no better time to find out.
Unsolicited Assistance
We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies in any form without a valid signed search agreement in place for the specific position approved by Talent Acquisition will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.
Employment Type
Full-Time
