Senior Staff Software Engineer
Senior Staff Software Engineer
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$ 183000 - 275000
1 Vacancy
Job Description
Job Description
The Zendesk Agent Experience team is hiring a well-rounded full-stack Senior Staff Software Engineer with extensive experience in developing and maintaining large-scale SaaS platforms. This is a hybrid role and candidates must be based in San Francisco CA; Madison WI; or Austin TX.
As a key part of Zendesks flagship Support product our team focuses on the core user experience that our customers interact with on a daily basis. Agent Workspace is the unified user experience that empowers agents to efficiently manage interactions across all Zendesk channels within a single ticket interface. It plays a crucial role in how customers engage with Zendesk Support and represents the core of the overall product experience fundamentally driving customer success. We believe empathy is the greatest virtue for building the best products and the greatest environment for growing together as a team adapting quickly and constantly innovating.
This role is ideal for engineers who are customer focused and thrive on solving complex performance challenges creating seamless user experiences and designing scalable web application architectures. You should have experience in successfully leading technical initiatives and delivering production ready software.
What youll be doing
Lead the design development and maintenance of complex scalable high-performance web applications defining and implementing cutting-edge full-stack architecture and development best practices.
Drive key technology decisions and ensure alignment with overall business and product strategies collaborating closely with cross-functional stakeholders to understand requirements to deliver high-quality A11y compliant solutions.
Mentor and guide engineers and tech leads fostering a culture of continuous learning and technical excellence and promoting a culture of accountability and transparency in project deliverables and timelines.
Lead by example: Conduct and participate in thorough design and code reviews to maintain high development standards ensuring the code is clean efficient and maintainable.
Document evangelize and communicate best practices in all our frameworks and tools.
Optimize application performance to ensure fast and responsive user experiences across a variety of platforms.
Identify and lead opportunities for innovation in our products and processes proactively contributing to prototyping and developing new features standards and tools that add value to our products.
Communicate effectively with business owners and other stakeholders to understand business needs and translate them into technical requirements working collaboratively with cross-functional teams to ensure continuous delivery of value to our customers.
Actively participate in strategic planning and roadmapping sessions providing technical insights and aligning technical goals with business objectives.
Stay updated with the latest industry trends technologies and best practices to ensure continuous improvement and innovation.
What you bring to the role
Required:
10 years of industry experience with at least 8 years in full-stack software development in a SaaS company or a product development organization
Proven track record of delivering large-scale high-quality and secure web applications.
Deep understanding of web application development and excellent knowledge of Ruby and/or at least one JVM language
Proficiency in JavaScript Typescript HTML5 CSS3 and modern front-end frameworks (such as React or ).
Some experience developing and integrating GraphQL services into frontend applications.
Experience in leading architectural decision-making processes and mentoring a team.
Deep understanding of cross-browser compatibility issues responsive design web architecture.
Strong verbal and written communication skills with the ability to clearly explain complex technical decisions to audiences with varying levels of technical expertise.
Experience working with observability tools (e.g. DataDog) and optimizing UI responsiveness for structured workflows.
Ability to work independently and in a team with a proactive approach to improving processes and outcomes.
A quality balanced approach to development and testing including TDD where appropriate.
Preferred:
Experience with event-driven distributed architecture using Kafka.
Familiarity with relational data stores like MySQL and Aurora and systems like MySQL ElasticSearch Redis.
Experience with React and its ecosystem Ember would be a bonus.
Strong verifiable contributions to open-source software would be nice to have.
Tech Stack
Backend: Ruby Ruby on Rails Java MySQL
Frontend: JavaScript TypeScript React Redux GraphQL
DevOps & Monitoring: DataDog CI/CD tools
Cloud & Infrastructure: AWS Kubernetes (nice-to-have)
Hybrid: In this role our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection collaboration learning and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.
The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working enables us to purposefully come together in person at one of our many Zendesk offices around the world to connect collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
Zendesk is an equal opportunity employer and were proud of our ongoing efforts to foster global diversity equity & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race color religion national origin age sex gender gender identity gender expression sexual orientation marital status medical condition ancestry disability military or veteran status or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application complete any pre-employment testing or otherwise participate in the employee selection process please send an e-mail to with your specific accommodation request.
Required Experience:
Staff IC
Employment Type
Full-Time
