1.0 Technology Support Specialist (SMS) SY 25/26

SUMMARY OF JOB DESCRIPTION:Responsible for help-desk support for local and off-site users of computers

technology peripherals telephone/voicemail and other digital technologies in a positive caring efficient and effective manner.

ESSENTIAL JOB ELEMENTS:

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required for the position. Accommodations may be made to enable individuals with disabilities to pe form essential functions.

Frequency

1. Serve as the first responder to all technology needs/requests that arise in a positive manner and with a can-do attitude and proactively communicate status updates to each inquiry.

D

2.Monitor and respond positively quickly and effectively to requests for technology assistance received via

telephone email or in person ensuring every inquiry is addressed in the shortest amount of time possible and with a resolution as best can be provided.

D

3.Remotely offer effective solutions for problems related to the common software hardware and working practices which may include verbal written or recorded step-by-step support to building users.

D

4.Plan assign direct and provide guidance for technology support for issues related to software hardware or working practices that can not be resolved quickly or remotely.

D

5.Effectively communicate technical information to end users requesting assistance.

D

6.Continuously seek to broaden knowledge. and skills by researching problems and finding solutions to stay current with technology systems and solutions.

AsN

7.Provide support to staff students and parents by creating help documentation for the most common problems.

AsN

8.Monitor and track support requests being made and solutions and communicate data with the department so that the department may plan for better addressing district needs.

M

9.Create and maintain user accounts and user permissions on technology systems maintained by the department.

AsN

10. Assist with technology purchasing inventory and check-in/out.

AsN

11. Assist with student device support as requested through the online website.

AsN

12. Complete special projects for the department as required including but not limited to website updates annual systems updates etc.

AsN

13. Demonstrates the commitment to build and maintain a safe fair and respectful working and learning environment that honors the cultural diversity of students and staff.

AsN

14. Perform other duties as assigned.

Ongoing

CONTACTS:Teachers Students Parents & Staff

QUALIFICATIONS:

• High school diploma or equivalent
• Experience in providing technical support repair maintenance and troubleshooting of computers wireless laptops classroom technologies Google products and other varieties of software. Some Macintosh experience is helpful.
• Experience providing quality customer service

PHYSICAL REQUIREMENTS&WORKING CONDITIONS:

The physical demands work environment factors and mental functions described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Analyzing Communicating Comparing CompilingComputing Fine TouchInstructing Speaking

Moderate lifting to 25 lb.

TalkingNear and Far acuity Negotiating Reaching Coordinating Risk of electrical shock Hearing Vibration

Work in high precarious places Outdoor weather conditions

Prepared/Revised Date: August 2016

For all positions experience is determined by years of work in the same job title. Experience that is similar but not the same job may be calculated at a 3:1 credit for years of experience. Year of Experience shall be whole numbers and not partial years.

Required Experience:

Unclear Seniority