Desktop Engineer
Desktop Engineer
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$ 89532 - 99480
1 Vacancy
Job Description
Job Description:
Primary Responsibility
The Desktop Operations Engineer is a forward-thinking IT professional responsible for ensuring optimal desktop computing infrastructure and endpoint operations across our computing environment. Under the supervision of the Director of Technical Support Services this role not only covers traditional desktop support but also integrates modern endpoint management practices including cloud and mobile device management (MDM) application management IT security fundamentals and server-level administration.
The successful candidate will be proficient in managing environments that leverage tools such as Microsoft Endpoint Manager/Intune Autopilot Microsoft Endpoint Configuration Manager Jamf Pro for Apple device management Active Directory and Entra ID/Azure. They will work collaboratively with IT peers technicians and clients to ensure that computer images computer deployments software deployments and system customizations meet the highest standards of reliability scalability and security in line with industry best practices and IT departmental policy.
Pre-requisites for Position (Qualifications Standards)
Education and Experience sufficient to meet the rigors of the position. Examples may include a bachelors degree from an accredited institution in computer science or related IT field with five years of relevant work experience; or equivalent education and experience that will provide the necessary knowledge skill and abilities to perform the functions of the position.
Desirable certifications/experience include CompTIA A CompTIA Net CompTIA Security CompTIA Project Microsoft Intune Administrator Associate Microsoft 365 Certified: Endpoint Administrator Associate M365 Administrator: SharePoint and OneDrive data administration Apple Certified Support Professional Jamf 100/200.
Special Skills or Abilities related to position
Experience managing Windows macOS and mobile device environments for an organization with at least 500 Windows devices
Experience managing devices applications software updates and patch management with MECM MEM/Intune Jamf Pro Active Directory and Entra ID
Experience with Windows server administration for file server printer server Microsoft Endpoint Configuration Manager servers
Data storage management on file servers and cloud servers
Experience implementing and monitoring security for computer environments and data storage
Experience working with and leading project teams
Ability to work effectively as a team member
Ability to research develop and strategize for computing technology improvements
Ability to lead IT projects and document solutions
Capacity to follow directions and give attention to detail
Strong written and oral communication skills in English
Strong interpersonal skills
Ability to meet deadlines and goals
Ability to supervise part-time employees and work-study students
Welcoming. Innovative. Focused on Student Success. These principles reflect the soul of CMC. They guide us in building our teams cultivating leaders and expanding our approaches and mindset. They guide us to be an institution of higher education thats the right fit for every faculty member staff student and community member in its must demonstrate a commitment to working effectively with students employees and community members of all backgrounds.
Bilingual (English/Spanish) or conversational language abilities preferred.
Hiring range $89532.59 - $99480.65 annual salary depending upon a combination of education and experience. Benefits include Medical Dental Vision Life Insurance Pet insurance retirement contribution tuition reimbursement annual & sick time mental health resources healthy lifestyle benefits affordable transitional housing may be available to the successful candidate based on eligibility and availability relocation if applicable. CMC utilizes a wage progression compensation model that accounts for a candidates skill and experience. Although a salary range is listed salary will be set commensurate with the successful candidates qualifications and in compliance with the Equal Pay for Equal Work Act.
Position anticipated to close on June 17 2025 or until filled.
Minimum Qualifications:
Essential Duties
User and Site Technology Support: Provide front-line service and support to ensure quick resolution of technology incidents and maintain a high level of knowledge and professionalism.
Device and Systems Administration: Perform ongoing administration and maintenance of technology hardware software and IT systems ensuring optimal performance and security managing the device lifecycle and maintaining asset inventory. This includes administration management and implementation of device and application management systems including MECM MEM Entra ID and others to maintain a secure and operational state of device hardware operating systems applications configurations deployments and updates.
File Storage Administration: Administer data recovery operations server storage and cloud storage for organizational file data.
Documentation and Training: Develop and maintain documentation and provide training to personnel on the use of technology and IT systems.
Customer Service: Deliver consistent quality customer service and promote the IT departments image and services.
Leadership: Provide direction and mentorship to team members and lead various IT projects and support efforts.
Perform other duties as assigned.
Supervision Received
This position reports to the Director of Technical Support Services.
Supervisory Responsibility
This position may supervise part-time staff and student workers.
Special Conditions of Employment
Successful completion of a background check including motor vehicles records report will be required. Incumbents in this position will adhere to all safety and compliance policies of Colorado Mountain College while performing all duties assigned. Travel evenings and weekends may be required at times.
Working Conditions
This position requires constant sitting occasional walking standing and driving; occasional handling objects pushing/pulling; frequent reaching with hands/arms and use of finger movements; occasional lifting carrying pushing or pulling objects up to 50 lbs. Constant written and oralcommunication and the ability to reason and analyze and perform calculations occasionally. Work is performed using a computer and standard office equipment daily and driving a vehicle occasionally.
CMC is committed to the full inclusion of all qualified individuals. As part of this commitment the College will assist individuals who have a disability with any reasonable accommodation requests related to employment including completing the application process interviewing completing any pre-employment testing participating in the employee selection process and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position please direct your inquiries to our ADA Coordinator Human Resources
NOTE: This position description is intended to indicate the basic nature of positions allocated to this class and provide examples of typical duties that may be assigned. It does not imply that all positions within the class perform all of the duties listed nor does it necessarily list all possible duties that may be assigned. Employees may perform other related duties as required to meet the ongoing needs of the organization.
Each role at Colorado Mountain College contributes to the institutions sustainability initiatives by fostering environmental stewardship supporting sustainable practices in daily operations and advancing a culture of ecological responsibility that aligns with our commitment to balance the needs of current generations not to compromise the needs of future generations.
Employment Type
Full-Time
