Payments Lifecycle Specialist
Payments Lifecycle Specialist
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Job Description
Take a lead role in acquiring managing and retaining meaningful relationships that deliver outstanding experience to our customers. In this role you will balance your focus on business results by offering options and finding solutions to help our customers with issues.
Job Summary:
As a Payment Lifecycle Specialist within JPMorgan Chase you will play a crucial role in supporting the day-to-day operations of the Payments Investigations Function. You will report to an associate within the function and will be actively involved in investigating and resolving client inquiries related to wire transfers at Chase branches for our Treasury Clients. This role provides an excellent opportunity to enhance your problem-solving skills and contribute to our teams success.
Job Responsibilities:
- Ensure investigations and transactions are processed in accordance with documented procedures.
- Undertake various functions within the team and ensure that all relevant deadlines and stipulated controls are met.
- Process manual instructions received on fund/wire transfers for global currencies.
- Analyze information to determine the accuracy and completeness of data.
- Assist in the training/education of other members in job functions/procedures relating to the unit.
- Process any required back-up tasks relating to production identifying ways to improve current work practices.
- Review research and pass manual entries to resolve funds transfer inquiries.
- Interact with clients or the Client Service team as and when required to provide or receive updates on wire transfer inquiries.
- Work with minimum supervision and act on own initiative to identify tasks to be undertaken.
- Participate in the rotation of functions within the group ensuring no degradation to work flows.
Required Qualifications Skills and Capabilities:
- Graduate with good academic record.
- Experience and a working knowledge of various aspects of International Payment Processing Operations.
- Good Interpersonal skills to be able to communicate internally or externally and at all levels and should be a team player.
- Excellent written & oral communication skills in English.
- A proactive approach to problem solving taking ownership of issues and having the determination to follow through. Escalate issues as appropriate.
- An acute client focus with a good analytical approach.
- Knowledge of working on Computers MS Access Excel PowerPoint and Word.
Preferred Qualifications Skills and Capabilities:
- Working Knowledge of SWIFT & international payment conventions & practices is preferable.
- 2 years of experience in a back-office operations of a reputed foreign bank or its processing arm/private sector bank/public sector bank as a supervisor would be beneficial.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
