Customer Service Representative
Customer Service Representative
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
What we offer:
3 weeks PTO annually
4 medical plan options including an HSA with employer contribution & match program dental and vision coverages.
401(k) with an employer match.
Paid holidays.
Employee Assistance Program with free counseling services.
Key Responsibilities:
Provide excellent customer service and professionalism to all customers via telephone or
email.
Field phone calls and set up work orders and dispatch accordingly.
Work closely with drivers for Logistics routing and dispatch.
Receive and resolve within established guidelines customer questions and concerns.
Respond promptly to customer inquiries.
Monitor resolve and document customer issues.
Obtain relevant information to handle product and service inquiries.
Provide established pricing and assist in confirming scheduling if needed.
Retrieve pertinent customer information for credit approval to set up new customer
accounts when Sales Team requests help.
Manage customer accounts.
Accounts Receivable and collection (when needed).
Keep track and follow up on customer interactions when necessary
Tracking of data in Teams.
Provide feedback on the efficiency of the customer service process.
Perform other duties and responsibilities as required or requested by management.
Maintain a positive attitude and promote the GFL Environmental image by focusing on
cooperation employee partnership and positive telephone and email manners.
Knowledge Skills and Key Competencies:
Minimum of 2 years CSR experience.
Associates degree in business preferred but not required.
Possess ability to speak and communicate effectively with customers and employees both
verbally and in writing.
Proficient in Microsoft Outlook Microsoft Word and Excel.
Ability to organize multiple projects and have excellent multitasking skills.
Microsoft Teams knowledge a plus but not required.
Good problem-solving ability.
#GFLTALENT
We thank you for your interest. Only those selected for an interview will be contacted.
GFL is committed to equal opportunity for all without regard to race religion color national origin citizenship sex sexual orientation gender identity age veteran status disability genetic information or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position please contact
Required Experience:
Unclear Seniority
Employment Type
Full-Time
