Customer Growth Partner
Customer Growth Partner
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Job Description
Customer Orientation
- Build and maintain trusted relationship with assigned (Tier1) clients to achieve overall customer health and growth (regular meetings share Infobip strategy and roadmap help position Infobip against competitors).
- Serve as a focal point for client when it comes to meeting clients business and technical expectations (technical escalations services/product adoption communicate customer feedback and ideasto Product teams). Coordinate different teams in order to best serve customer.
- Understand clients structure and processes around choosing/implementing new solutions.
- Meet and exceed quarterly KPIs to ensure overall business growth for assigned clients (gross profit margin% and cross-sells as the most important metrics).
- Work closely with Customer Success for existing and future SaaS business.
- In cooperation with TAA ensure clients account is properly set-up / collaborate with Platform Operations teams to arrange setup which enables clients activities based on agreed business scope (account creation and set-up route management sender registration allowed content filtration setup and maintenance).
- In cooperation with Revenue Assurance monitor and take actions to minimalize health risks (actively involve ensuring financial collections and netting).
- Analyze and forecast clients traffic take immediate reactions to ensure ongoing business growth minimize losses and maximize GP/revenue.
Internal initiatives
- Power user and help improving (by providing constructive feedback and ideas) Infobips internal tools for account setup traffic monitoring and troubleshooting (Qlik SU).
- Coordinate internal teams to timely fulfill clients requirements (Customer Success Sales Engineers Customer Support Technical Account Administration Platform Operations Customer Analyst Procurement Revenue Assurance).
- Update all activities regarding client engagements and opportunities in dedicated tools (SF).
- Influence Infobips ever-evolving end-to-end customer experience by grasping and continuously promoting clients perspective to the internal stakeholders.
Continuous Development
- Promote team spirit and nourish critical thinking.
- Help mentor and onboard other team members and newcomers.
- Have an excellent knowledge of Infobip products platform and relevant markets.
- Have an excellent knowledge of clients business and ways they (can) use Infobip.
- Be up to date with industry trends and competition.
If you are enthusiastic about contributing to the future of communication technology and believe you have what it takes to thrive in a dynamic and innovative environment Infobip is the place for you.
Infobip employees are people with diverse backgrounds characteristics and experiences that share the same passion and talent that helps us achieve our mission. Thats why Infobip is committed to creating a diverse workplace and is proud to be an equal-opportunity employer.
All qualified applicants will receive consideration for employment without regard to race color ancestry religion age sex sexual orientation gender gender identity national origin citizenship disability veteran status or any other part of ones identity.
Employment Type
Full-Time
