Bilingual Cloud Technical Account Manager (Mandarin), AWS Enterprise Support
Bilingual Cloud Technical Account Manager (Mandarin), AWS Enterprise Support
Posted on :
29-05-2025
Employer Active
1 Vacancy
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Yearly Salary
$ 118200 - 204300
Vacancy
1 Vacancy
Posted on :
29-05-2025
Job Description
Would you like to join one of the fastest-growing teams within Amazon Web Services (AWS) Join us in helping customers across all industries to maximize the value and benefits of AWS services and Generative AI solutions.
As a Technical Account Managers (TAM) in AWS Enterprise Support you will play a crucial role in fostering our customers innovate and transformative endeavors across various technologies including GenAI AI/ML Compute Storage Database Big Data Application-level Services Networking Serverless Deployment Security and more. This is not a sales role instead it offers you the opportunity to serve as the primary technical advisor and voice of the customer for organizations ranging from start-ups to Fortune 500 enterprises.
Within the Enterprise Support team TAMs contribute significantly to ensuring the success of key enterprise customers in developing applications and services on the AWS platform. Serving as a strategic expert TAMs offer guidance on the entire journey of AWS services and the customers architecture. This support extends to addressing strategy-related queries aiding in project and launch planning and resolving operational challenges. TAMs actively engage at the account level providing recommendations and proactive advice throughout the entire cloud adoption life cycle.
Key job responsibilities
Every day will bring new and exciting challenges on the job while you:
- Act as a single point of contact to Enterprise Support customers
- Make recommendations on how new AWS offerings fit in the company strategy and architecture
- Complete analysis and present periodic reviews of operational performance to customer
- Provide detailed reviews of service disruptions metrics detailed prelaunch planning
- Champion and advocate for customer requirements within AWS (e.g. feature request)
- Participate in customer requested meetings (onsite or via phone)
- Has access and knows how to use all key customer resolution tools across all service groups to facilitate rapid resolution of customer concerns
- Work with some of the leading technologists around the world
- Work directly with Amazon Web Service engineers to ensure that customer issues are resolved as expediently as possible
- Available in non-business hours to handle urgent issues
About the team
Sales Marketing and Global Services (SMGS)
AWS Sales Marketing and Global Services (SMGS) is responsible for driving revenue adoption and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.
- 3 years of experience in design/implementation/operations/consulting with distributed applications
- 3 years of technical engineering experience
- Experience with operational parameters and troubleshooting across two or more of the following technical domains: GenAI AI/ML Compute Storage Networking CDN Databases DevOps Big Data and Analytics Security Applications Development in a distributed systems environment
- Understanding of the AWS Well-Architected Framework pillars and ability to properly apply them to existing or new customer architecture implementations and/or solutions
- Internal enterprise or external customer-facing experience as a technical lead
- Professional oral and written communication skills presenting to an audience containing one or more executive team member(s)
- Experience in a 24x7 operational services or support environment
- Experience with AWS services and/or other cloud offerings
- Experience applying technical or operational expertise to identify balance trade-offs and solve difficult challenges
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $118200/year in our lowest geographic market up to $204300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
As a Technical Account Managers (TAM) in AWS Enterprise Support you will play a crucial role in fostering our customers innovate and transformative endeavors across various technologies including GenAI AI/ML Compute Storage Database Big Data Application-level Services Networking Serverless Deployment Security and more. This is not a sales role instead it offers you the opportunity to serve as the primary technical advisor and voice of the customer for organizations ranging from start-ups to Fortune 500 enterprises.
Within the Enterprise Support team TAMs contribute significantly to ensuring the success of key enterprise customers in developing applications and services on the AWS platform. Serving as a strategic expert TAMs offer guidance on the entire journey of AWS services and the customers architecture. This support extends to addressing strategy-related queries aiding in project and launch planning and resolving operational challenges. TAMs actively engage at the account level providing recommendations and proactive advice throughout the entire cloud adoption life cycle.
Key job responsibilities
Every day will bring new and exciting challenges on the job while you:
- Act as a single point of contact to Enterprise Support customers
- Make recommendations on how new AWS offerings fit in the company strategy and architecture
- Complete analysis and present periodic reviews of operational performance to customer
- Provide detailed reviews of service disruptions metrics detailed prelaunch planning
- Champion and advocate for customer requirements within AWS (e.g. feature request)
- Participate in customer requested meetings (onsite or via phone)
- Has access and knows how to use all key customer resolution tools across all service groups to facilitate rapid resolution of customer concerns
- Work with some of the leading technologists around the world
- Work directly with Amazon Web Service engineers to ensure that customer issues are resolved as expediently as possible
- Available in non-business hours to handle urgent issues
About the team
Sales Marketing and Global Services (SMGS)
AWS Sales Marketing and Global Services (SMGS) is responsible for driving revenue adoption and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.
- 3 years of experience in design/implementation/operations/consulting with distributed applications
- 3 years of technical engineering experience
- Experience with operational parameters and troubleshooting across two or more of the following technical domains: GenAI AI/ML Compute Storage Networking CDN Databases DevOps Big Data and Analytics Security Applications Development in a distributed systems environment
- Understanding of the AWS Well-Architected Framework pillars and ability to properly apply them to existing or new customer architecture implementations and/or solutions
- Internal enterprise or external customer-facing experience as a technical lead
- Professional oral and written communication skills presenting to an audience containing one or more executive team member(s)
- Experience in a 24x7 operational services or support environment
- Experience with AWS services and/or other cloud offerings
- Experience applying technical or operational expertise to identify balance trade-offs and solve difficult challenges
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $118200/year in our lowest geographic market up to $204300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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