Enterprise Account Director, EMEA
Enterprise Account Director, EMEA
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Job Description
We are seeking a proactive and organized Enterprise Account Director to manage our strategic enterprise accounts and support longterm customer this role youll guide clients through onboarding adoption and ongoing platform usage to achieve growth ensuring their goals are not only met but exceededwhile also playing a pivotal strategic role within the company. Though this isnt a direct sales role identifying customer needs and uncovering expansion opportunities is essential to drive platform value.
What Youll Do
- Build strong long-term relationships as the primary contact for enterprise accounts.
- Oversee seamless implementation training and adoption processes for new enterprise clients.
- Develop and manage project plans tracking milestones and deliverables to ensure timely delivery.
- Collaborate with Product Engineering AI and Support to fulfill customer needs and manage technical escalations.
- Conduct regular check-ins analyze usage data proactively solve challenges and boost customer satisfaction.
- Be the Voice of the Customer by gathering feedback identify pain points and collaborate with internal teams to influence product improvements.
- Develop onboarding guides training materials and FAQs to support our enterprise clients.
- Facilitate remote consultations and second-opinion capabilities while maintaining privacy and regulatory standards.
- Define and uphold governance standards for enterprise accounts across different regions and teams.
- Spot unmet needs in existing accounts and partner with Product and Sales to drive innovation and expansion.
Who You Are
- You are someone who wants to make tangible improvements in patient care through technology.
- Desires a role where client insight informs product evolution and organizational standards.
- You have a growth mindset who drives through account success process improvement and cross-functional collaboration.
- Assertive and confident yet pragmatic and composed under pressure.
- Able to drive action and escalate issues when necessary.
Qualifications :
What You Bring
- Bachelors degree in Business Healthcare Administration or similar.
- Experience in ophthalmology/optometry tech.
- 5 years in account management customer success or project management.
- Experience managing global enterprise accounts.
- Ability to navigate international governance frameworks.
- Exceptional interpersonal and communication skills.
- Tech-savvy can translate technical solutions clearly.
- Fluent with CRM & PM tools (Salesforce Asana Jira).
- Demonstrated ability to build trusted relationships.
- Strong project leadership managing multiple initiatives and stakeholders.
- Passion for leveraging technology to improve patient care.
Additional Information :
Why Join Us
If youre driven by customer success enjoy orchestrating complex projects and are passionate about improving healthcare through technology we want to hear from you! Apply now or connect confidentially with our executive recruitment team.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
