Customer Growth Executive
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Job Description
At Infobip we dream big. We value creativity persistence and innovation passionately believing that it is through teamwork that we can all reach greater heights.
Since 2006 we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 75 offices on six continents Infobips platform is used by almost 80% of the population making it the largest network of its kind and the only full-stack cloud communication platform globally.
Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions.
Key Responsibilities:
- Build and maintain trusted relationship with assigned (Tier1) clients to achieve overall customer health and growth.
- Serve as a focal point for client when it comes to meeting clients business and technical expectations (technical escalations services/product adoption communicate customer feedback and ideas to Product teams). Coordinate different teams in order to best serve customer.
- Understand clients structure and processes around choosing/implementing new solutions.
- Meet and exceed quarterly KPIs to ensure overall business growth for assigned clients (gross profit margin% and cross-sells as the most important metrics).
- Work closely with Customer Success for existing and future SaaS business.
- In cooperation with CPaaS Registrations ensure clients account is properly set-up / collaborate with Platform Operations teams to arrange setup which enables clients activities based on agreed business scope (account creation and set-up route management sender registration allowed content filtration setup and maintenance).
- In cooperation with Revenue Assurance monitor and take actions to minimize health risks (actively involve ensuring financial collections and netting).
- Analyze and forecast clients traffic take immediate reactions to ensure ongoing business growth minimize losses and maximize GP/revenue.
Requirements:
- Bachelors Degree in Business Management Communications IT Telecommunications or other related degree; or equivalent combination of education and experience.
- Min. 7 years of experience in B2B Enterprise Key Account Management Customer Success Client Relations Professional services Consultancy or Business Development.
- Experience in Dealing & Presenting to C-Level.
- Preferably experienced in SaaS industry.
- Self-driven able to work independently as well as a good team player.
- You have excellent written and verbal communication skills in English.
When you become a part of Infobip you can expect:
- Awesome clients We serve and partner with the majority of the leading mobile operators OTTs brands banks social networks aggregators and many more. Seriously our clients are really cool.
- Work with the worlds leading companies and impact how they communicate with their users!
- Opportunity knocks. Often.
- Being a part of a growing company in a growing industry we challenge you not to grow! Whether its horizontal vertical or angular we want to support the path that you want to carve.
- Learn as you grow Starting with a fantastic onboarding program to internal education education resources e-learning to external educations we invest heavily in employee learning and development.
- Connect globally Work with people from all over the world. We put the global in globalization.
- Pay & Perks Competitive salary a team taking care of all the equipment you need team building and other organized activities ...Talk about a balanced lifestyle!
Infobip employees are people with diverse backgrounds characteristics and experiences that share the same passion and talent that helps us achieve our mission. Thats why Infobip is committed to creating a diverse workplace and is proud to be an equal-opportunity employer.
All qualified applicants will receive consideration for employment without regard to race color ancestry religion age sex sexual orientation gender gender identity national origin citizenship disability veteran status or any other part of ones identity.
Employment Type
Full-Time
