VAS Specialist
VAS Specialist
Posted on :
29-05-2025
Employer Active
1 Vacancy
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Job Description
Are you customer obsessed flexible smart and analytical strategic yet execution focused and passionate about e-commerce Are you an experienced entrepreneurial leader with a strong work ethic If yes this opportunity at Amazon Home Services will appeal to you.
We are looking out for candidates for Catalog Assistant
In this role you will be responsible for working closely with Service Providers Service category team and Operations to identify the gaps in fulfillment of a service provided to the customer and work with them to alleviate their acute/short-term issues. You will partner with program and product management team as well to identify long-term fulfillment features and programs to improve customer experience on the Amazon Home Services business in .
Key job responsibilities
Key job responsibilities
Own end-to-end responsibility of providing 5-star Rated Ready to Use Service on platform through Amazon Managed Supply
Identify defects that lead to poor service experience for customers design metrics to capture these defects understand their relative importance and establish prioritization based on customer impact
Root cause defects to understand underlying causes and design inputs to address root causes for these defects
Based on insights into performance and relative prioritization of defects publish a corrective action plan at the right frequency with service partners
Create a playbook for triggering different workflows that help dive & save customers safeguard the next 7 days performance and implement long-term fixes to avoid these defects in the future
Own success metrics for the program
About the team
Value Added Services (VAS) India: The vision for VAS India is to transform how India buys high-consideration products online by offering them value-adding services throughout the product life-cycle. VAS launched in Mar 2017 with appliance installations and mobile after sales support for devices bought on Amazon. Today we are focused on building a 5* rated service at scale across service categories and cities. We aim to do this by leveraging skilled experts to support customers across product life-cycle to: (a) Make a new purchase decision Pre-Purchase Service (b) Get started with a newly bought product Ready to Use Services (c) Solve issues with a newly purchased product Return Services (d) Get continuous support during the life of the product Repair Services (e) Extract maximum end-of-life values of a used product Recycle Services.
- 1 years of sales experience
- Bachelors degree
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
We are looking out for candidates for Catalog Assistant
In this role you will be responsible for working closely with Service Providers Service category team and Operations to identify the gaps in fulfillment of a service provided to the customer and work with them to alleviate their acute/short-term issues. You will partner with program and product management team as well to identify long-term fulfillment features and programs to improve customer experience on the Amazon Home Services business in .
Key job responsibilities
Key job responsibilities
Own end-to-end responsibility of providing 5-star Rated Ready to Use Service on platform through Amazon Managed Supply
Identify defects that lead to poor service experience for customers design metrics to capture these defects understand their relative importance and establish prioritization based on customer impact
Root cause defects to understand underlying causes and design inputs to address root causes for these defects
Based on insights into performance and relative prioritization of defects publish a corrective action plan at the right frequency with service partners
Create a playbook for triggering different workflows that help dive & save customers safeguard the next 7 days performance and implement long-term fixes to avoid these defects in the future
Own success metrics for the program
About the team
Value Added Services (VAS) India: The vision for VAS India is to transform how India buys high-consideration products online by offering them value-adding services throughout the product life-cycle. VAS launched in Mar 2017 with appliance installations and mobile after sales support for devices bought on Amazon. Today we are focused on building a 5* rated service at scale across service categories and cities. We aim to do this by leveraging skilled experts to support customers across product life-cycle to: (a) Make a new purchase decision Pre-Purchase Service (b) Get started with a newly bought product Ready to Use Services (c) Solve issues with a newly purchased product Return Services (d) Get continuous support during the life of the product Repair Services (e) Extract maximum end-of-life values of a used product Recycle Services.
- 1 years of sales experience
- Bachelors degree
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
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