Manager, Patient Services

Are you highly organized detail-oriented and able to work accurately in a busy environment with frequent interruptions Are you seeking a rewarding career that cares for others in an organization that cares for you Youre looking in the right place.

CARE AND BE CARED FOR - THIS IS YOUR HOME
Reporting to the Director Patient Services the Manager position is responsible for the implementation of the strategic and operational directions associated with the management of Ontario Health atHome Programs.

What will you do
Embody Ontario Health atHome mission vision and values and apply quadruple aim (enhancing patient experience enhancing provider/staff experience improving value and improving populations health) to support continuous quality improvement in daily work
Exemplify embrace and intentionally promote an inclusive work environment where all are meant to feel they belong
Continually demonstrate a commitment to create a positive culture of equity inclusion diversity and anti-racism
Builds positive relationships with community partners hospital representatives HSSO other Ontario Health atHome areas Long Term Care Homes and government officials to develop and implement program initiatives.
Implements the strategic and operational direction associated with the management of Ontario Health atHome programs
Reviews and participates in the advancement and continued evaluation of strategic and operational direction that lead to improvement in Ontario Health atHome programs.
Leads/Participates in the promotion development implementation and evaluation of standardized processes tools and methodologies to support internal and external best practice activities.
Leads the implementation of new initiatives using best practice methodology and working in conjunction with other portfolios as required
Leads implementation team meetings ensuring that deliverables are achieved within the scheduled timeframes and guidelines;
Populates Project Plans and tracks status and milestones using Ontario Health atHome approved methodology;
Reviews the modifications/changes in the initiatives Project Plan identifies potential issues and develops contingency plans;
Collaborates in the development and delivery of education associated with Ontario Health atHome programs/initiatives.
Manages a team of unionized/non-unionized staff that implements the strategic and operational direction within a program area of Ontario Health atHome
Manages projects involving both internal and external stakeholders
Effectively communicates expectations to team members and stakeholders in a timely and clear fashion as related to an initiative;
Monitors and reviews relevant reports metrics statistics and indicators providing sound reasoning and effective evaluation of the data
In collaboration with the Director monitors program-related budget;
Supports the identification and implementation of evidence-based practice through analysis of current research and literature;
Provides advice to colleagues on specific program delivery and acts a mentor to Ontario Health atHome management staff if required.
Provides coverage for Other Senior Managers Managers and the Director as required
Participates in On-Call activities
Manages the delivery of coordinated quality community health care and LTC placement services across Ontario Health atHome geographical area.

Manages the delivery of education related to Electronic Assessments CHRIS and other applications/software used in the delivery of coordinated quality community health care and LTC placement services.
Ensures service provision within resource allocation standards
Ensures patient services are provided in accordance with Ontario Health atHome policies relevant legislation and professional disciplines
Supports care coordinators in managing complex and difficult patient issues and concerns
Collaborates with Service Provider agencies and Long Term Care homes as required to implement quality improvement initiatives and problem solve complex patient situations
Other duties as assigned

What must you have
University Degree in Health Sciences Business Administration or equivalent
Regulated Healthcare professional in good standing with the appropriate PR regulatory body in the Province of Ontario
A minimum of three to five years of management or leadership experience in a health care environment
Expertise in integration and partnerships with the community sector and an understanding of transitional issues between health care environments.
Demonstrates experience and expertise working in a unionized environment
Demonstrates strategic and operational planning abilities and aptitude including excellent knowledge and understanding of Ontario Health atHome programs the healthcare system including the MOH HSSO LTC and other community agencies and partners.
Demonstrates excellent leadership facilitation negotiation and problem solving skills to manage multi-sector Ontario Health atHome programs or initiatives to successfully meet identified goals and objectives.
Demonstrates commitment to continuous improvement and change management principles and application including the ability to facilitate innovation and creativity.
Certification in either LEAN or Six Sigma working knowledge of project management principles
Demonstrates the ability to identify issues solve problems and design and implement effective processes across multiple systems and multiple stakeholders.
Demonstrates solid leadership skills including the ability to facilitate teamwork align with organizational values set priorities and promote creativity and innovation.
Possesses strong presentation skills to provide information and education to staff at all levels of Ontario Health atHome as well as Senior level partners
Working knowledge of professional standards for health care providers
Demonstrates strong ability to develop effective working relationships provide leadership and build effective teams with both internal and external stakeholders.
Manages conflict in a respectful and effective manner and by honouring the Code of Conduct
Negotiates and tactfully resolves conflict and fosters an environment of collaboration and innovative problem solving to achieve results and escalates to Director Patient Services as appropriate
Possesses strong presentation skills to provide information and educate staff at all levels of Ontario Health atHome and external partners.
Demonstrates the ability to be politically astute while representing the organizations best interests.
Demonstrates the ability to communicate and listen effectively to encourage an open exchange of information and ideas.
Engages appropriate internal and external stakeholders and ensures processes and information (e.g. best practices) are in place to meet project deliverables.
Represents the organization in a professional manner and is keenly aware of the various political agendas on the table.

What would give you the edge
Knowledge of services provided by Ontario Health atHome
Ability to speak French or another second language

Hours of work:
Monday to Friday 8:30am to 4:30pm (37.5 hours per week)

Position location and travel:

Hybrid work model subject to change.

The position may involve travel throughout the Central West geographic region. A valid Ontario drivers license and access to a reliable vehicle are required.

What do we offer
We know wellness is supported with work-life balance.In an inclusive culture committed to support your passion for continuous learning growth and innovation we offer:

• Attractive comprehensive compensation packages and benefits
• Valuable development opportunities
• Membership in a world class defined benefit pension plan

Who we are
We are Ontario Health atHome ready to serve every person in Ontario.We partner with patients and caregivers family physicians hospitals long-term care and retirement homes service providers and Ontario Health Teams to deliver responsive accessible integrated patient-centred care.

If youre interested in driving excellence in care and service delivery and seeking an unparalleled opportunity to lead and learn partner and connect care and be cared for this is your home.

Equity Inclusion Diversity and Anti-Racism Commitment
Ontario Health atHome is committed to a culture of equity inclusion diversity and anti-racism. We are committed to attracting engaging and developing a workforce that reflects the diverse communities we serve. We welcome and encourage applications from all qualified applicants. Accommodations for persons with disabilities required during the recruitment process are available upon request.

We thank all applicants for their interest; however only those selected for an interview will be contacted.