DC Benefits Manager
DC Benefits Manager
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Job Description
About Milliman:
Independent for over 70 years Milliman delivers market-leading services and solutions to clients worldwide. Today we are helping companies take on some of the worlds most critical and complex issues including retirement funding and healthcare financing risk management and regulatory compliance data analytics and business transformation.
Through a team of professionals ranging from actuaries to clinicians technology specialists to plan administrators we offer unparalleled expertise in employee benefits investment consulting healthcare life insurance and financial services and property and casualty insurance.
Job Summary:
The Benefits Manager should have prior experience in managing a team of 10-15 employees and is responsible for operational tasks associated with defined contribution plans in compliance with plan provisions and should have the ability to function well in a high-paced and at times dynamic environment. The manager should provide SME support to the team and assists in maintaining payroll administration participant & plan level defined contribution activities and special projects. The manager will be expected to pursue continued education by taking and passing exams based on Millimans education policy.
Duties/Responsibilities:
Performance Management through regular and timely feedback
Handling escalations providing support and working with team to empower them to do it right the first time
In charge of managing a team of Associates BAs SBAs BS and SBSs taking care of end of end processing of employee benefits on Client platforms and take appropriate actions based on processes tools and high-judgment decisions
Adhering to the business management routines. 1-1s team meetings and daily huddles etc.
Provide leadership and administrative support to team and manage them to achieve and constantly improve service levels based on forecast and capacity
Implement best-in-class processes and practices for maintaining and exceeding productivity and quality service level agreements
Leading end-to-end projects and ensure to meet the desired objectives
Lead automation/process improvement projects
Demonstrate strong networking capabilities and foster positive relationship with stakeholders
Analyze the quality audits reports and suggest process improvements
Resource planning and forecasting
Drive the practice level initiatives within your team
Achieving efficiencies through cross utilization and trainings
Formulating strategies to meet team goals
Responsible to track and manage the teams SLA
Coordinate with Senior Benefits Manager for any team issues/challenges
TNI and training penetration in the team
Managing associate engagement
Ensure all work product is performed according to Millimans peer review/risk level guidelines
Required Skills & Attributes:
Excellent verbal and written communication skills
Strong logical analytical and problem-solving skills
Ability to train develop mentor and motivate teams in a challenging and rapidly changing environment
Ability to provide and receive feedback in effective manner
Required Skills and Qualifications:
10 years of relevant experience into employee benefits
Minimum 5-7 years of people management experience
Bachelors/Masters degree in any discipline
Preferred Skills and Qualifications:
High integrity and discretion to ensure the confidentiality of sensitive client data
Certifications in US Benefits would be an added advantage
Ability to plan and prioritize tasks and to delegate them when appropriate
Excellent time management skills with a proven ability to meet deadlines
Team player and actively contributes to their group in order to complete tasks or meet goals
Change Management Skills
Required Experience:
Manager
Employment Type
Full-Time
