Data Centre Operations Cluster Manager - West London, LHR DCO

AWS Infrastructure Services owns the design planning delivery and operation of all AWS global infrastructure. In other words were the people who keep the cloud running. We support all AWS data centers and all of the servers storage networking power and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems with thousands of variables impacting the supply chain and were looking for talented people who want to help.

Youll join a diverse team of software hardware and network engineers supply chain specialists security experts operations managers and other vital roles. Youll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And youll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

The companys infrastructure consists of various custom built and off-the-shelf applications operating on a variety of platforms and other major technologies. As Data Center Cluster Manager you will be managing a large team of people on a 24/7 rotating shift across multiple Data Centers. You should be familiar with Problem Change & Incident Management creating & tracking expenditure continuously design and implement new mechanisms. The role includes mentoring developing and growing people in all levels supporting Infrastructure projects and proposing technical solutions that are scalable.


Key job responsibilities
Team management of experienced Data Center Managers leading Data Center Technicians. This includes recruitment / people development through coaching and mentoring / performance review / rotation management.
Define the strategy to improve the efficiency and productivity of day-to-day 24x7 Data Center Operations.
Manage and continuously Improve the workflows processes and throughput for data Centers Operations.
Manage effectively the global yearly operating budget: CAPEX (technical equipment infrastructure development) OPEX (cost of personnel service provision consumables and team events)
Ensure all operational KPIs and Metrics are consistent being measured and met.
Drive innovation and automation within Data Center Operations.
Challenge the quality and quantity of services being provided by the Data Center Operations team and continuously strive to improve our Customer Experience.
Management of large-scale events in the Datacenters (crisis situations: thermal or power events networking issues etc.)
Manage Vendor performance.
Ensure Data Centers are compliant with all relevant security policies and procedures.


A day in the life



About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.


Extensive experience in IT Infrastructure environment or Data Centers or a in manufacturing domain (e.g. aircraft automobiles consumer electronics heavy machinery list not exhaustive) or military experience and several years of direct people management experience
Solid data mining analytical skills as well as In-depth knowledge and experience of change and incident management.
High literacy in security safety and customer data protection and the ability to learn new technologies related to Data Centers


Knowledge/experience of server hardware (storage system Network); maintenance/troubleshooting; Safety Physical and IT Security; Logistics; Power; Cooling & Facilities Engineering
Experience with capacity planning; Lean Six Sigma and/or Agile and Project Management skills
Data Center related certification - CDCP/S/E CDCMP/TP.
Solid communication and decisions making skills in challenging situations and in a fast-paced environment


Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover invent simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( to know more about how we collect use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.