Cybersecurity Process Optimization Lead
Cybersecurity Process Optimization Lead
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1 Vacancy
Job Description
Role: Cybersecurity Process Optimization Lead
Location: Burlington MA (Hybrid role only Local)
Experience: 10 Year
Primary Skills: Cybersecurity
Additional Skills: ITSM frameworks (ITIL v3/v4 preferred)
Education: Bachelors
Years of Experience: 10
Relocation: No
Additional Information:
Working hours: 40 hours
Remote/Hybrid/Onsite Onsite
Position Description Help shape the future of cybersecurity operations. CLIENT is seeking a Security Subject Matter Expert (SME) Process & Workflow Optimization to join our Security Transformation Team. In this impactful role youll lead the definition mapping and standardization of core security processes service delivery models roles and governance workflows across multiple domains. Your contributions will be key to driving operational maturity audit readiness and streamlined execution helping our teams operate more efficiently and with greater confidence. This position offers a flexible hybrid work model and can be based at most of our U.S. CSG office locations. Your future duties and responsibilities Lead workshops with cybersecurity leadership managers and SMEs to capture current-state operational processes across multiple security workstreams (IAM Threat Management IR GRC etc.). Develop standardized process maps (Visio/BPMN or equivalent) RACI matrices KPIs and operational documentation for each defined security service. Identify gaps overlaps and inefficiencies in existing practices and recommend process improvement opportunities. Align operational models with IT Service Management (ITSM) and Business Architecture frameworks. Create operational runbooks for major services to support business continuity staffing transitions and audit responses. Support the creation of onboarding guides and knowledge transfer materials for security operations teams. Define review and governance procedures to ensure process documentation remains evergreen. Support external audit and compliance efforts by maintaining artifacts aligned to operational risk management and control evidence Required qualifications to be successful in this role 10 years of cybersecurity IT operations or risk management experience with 5 years specifically in process definition documentation or service management.
Expertise in designing operational workflows role definitions SLAs and service KPIs for cybersecurity or IT operations. Strong working knowledge of ITSM frameworks (ITIL v3/v4 preferred) and security operations models. Experience with process improvement methodologies (Lean Six Sigma a plus). Excellent communication skills to bridge technical operational and business audiences. Proficiency with tools like Visio Lucidchart or BPMN modeling software. Bachelors Degree in Cybersecurity Information Systems Business Administration or related field.
Employment Type
Full Time
