Dutch speaking Operations Customer Expert

Location: Lisbon Portugal

Role: Dutch speaking Operations Customer Expert

Salary: 1309 euro gross per month (this does include also the holiday bonuses and meal allowance). Package with company accommodation is 1050 euro gross p/m plus free accommodation (so not cost for rent and utility bills)

Working Hrs: 40 Hours per week (8 hours per day with an additional lunch break hour) on a rotational shift pattern Monday to sunday from 7am to 5pm.

Overview of the company:

Our client is a global outsourcing company – they have offices around the world and in Portugal they have multiple sites where they support large international clients and assist with business in more than 30 different languages so you'd be joining a very multicultural environment.

The Role:

As an Operations Customer Expert you will support a leading international technology company that is transforming how people hire and work in the building and home trades industry. Operating across multiple countries in Europe and North America the company connects homeowners with skilled professionals through smart digital platforms that simplify renovation repair and maintenance services.

In this role you will be a key part of the Customer Service team delivering high-quality support across various channels and touchpoints. Your responsibilities will include handling customer inquiries maintaining accurate records and contributing to service improvements. You will also take part in proactive outreach and help drive operational goals that align with the company’s broader strategy.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via email chat phone contact forms and other channels.
• Carry out back-office activities which may include follow-up or outbound calls.
• Make outbound calls to promote the product support customer success gather feedback or data or assist in strategic initiatives.
• Accurately update and manage customer data within the CRM system.
• Consistently meet performance objectives service standards and internal deadlines set by your manager.
• Maintain transparency and communicate clearly with your management team regarding your activities and progress.
• Identify and share feedback to improve customer service processes and team efficiency.
• Escalate complex or unresolved issues to the appropriate department or team.

Requirements

• Fluent in Dutch and English
• Prior experience in customer support is a plus
• Strong communication skills both written and spoken
• Analytical mindset with the ability to process detailed information and deliver clear solutions.
• Team-oriented adaptable and proactive in problem-solving.

On offer

• Competitive salary and option to use company accomodation
• Full training provided
• 12 month contract (renewable/extendable if you love it!)
• 22 days holiday per year Holiday and Christmas bonuses
• Monthly meal vouchers
• Career Progression
• And of chance to work for one of the world's most successful communication companies in partnership with amazing global brands - it looks fantastic on your CV

There is an excellent relocation package on offer which includes flight reimbursement airport pick up accommodation during your employment lots of company organised activities and events and career progress opportunities.

About Talingual

As a job-seeker you can benefit from Talingual’s extensive experience - we have successfully placed thousands of candidates in new roles across Europe and we have all previously been in your position as an international job-seeker. We work with leading international employers who offer compelling employment opportunities in a wide variety of roles and locations. We add value to your job search by reviewing your CV identifying your strengths as a candidate discussing your preferences with you preparing you for interviews and providing relocation advice. You can expect your Talingual recruiter to provide you with honest and clear guidance in a friendly and supportive way. See more at