Dispatch Agent (ZR_23636_JOB)
Dispatch Agent (ZR_23636_JOB)
Posted on :
28-05-2025
Employer Active
1 Vacancy
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Hourly Salary
USD 6 - 1000
Vacancy
1 Vacancy
Posted on :
28-05-2025
Job Description
This is a remote position.
Schedule:
Monday - Friday 7:00am-4:00pm EST (with 1 hour unpaid break)
Client Timezone: Philadelphia PA (Eastern Time)
Client Overview: This rapidly growing business provides locksmith and security system services. With multiple new locations opening soon they need skilled dispatchers to efficiently connect customers with technicians across their expanding service areas. Join a fast-paced team where your decision-making abilities directly impact customer satisfaction.
Job Description: Become the vital link between customers and our network of service providers. In this role you ll receive job requests in real-time and swiftly assign them to available technicians based on expertise location and urgency. Every second counts as you ensure a seamless experience for customers with urgent needs. This opportunity allows you to showcase your attention to detail while directly contributing to the company s growth.
Responsibilities:
- Promptly receive job requests through CRM software
- React quickly and efficiently to incoming emergency calls and process necessary information rapidly.
- Quickly match requirements to technician expertise and availability
- Efficiently dispatch jobs to prevent missed opportunities taking into account their location and the distance to the client using map reading skills.
- Occasionally provide customers with status updates
- Monitor technician performance metrics like close rates
- Utilize basic mathematical skills for tasks related to dispatching potentially calculating travel times or distances.
Requirements:
- Strong attention to detail for accurate job/technician matching
- Ability to make quick decisions under pressure
- Excellent English communication skills for customer interactions
- Comfortable with fast-paced repetitive tasks and processes
- Must be highly proficient and quick at using computers to handle tasks efficiently especially when responding to emergency calls.
- Strong aptitude for math is a significant advantage.
- Ability to read and understand maps (e.g. Google Maps) to determine distances between locations for effective dispatching of technicians. Must be able to interpret maps beyond simply entering addresses.
Independent Contractor Perks
- HMO Coverage for eligible locations
- Permanent work from home
- Immediate hiring
- Steady freelance job
ZR23636JOB
Strong attention to detail for accurate job/technician matching Ability to make quick decisions under pressure Excellent English communication skills for customer interactions Comfortable with fast-paced, repetitive tasks and processes Must be highly proficient and quick at using computers to handle tasks efficiently, especially when responding to emergency calls. Strong aptitude for math is a significant advantage. Ability to read and understand maps (e.g., Google Maps) to determine distances between locations for effective dispatching of technicians. Must be able to interpret maps beyond simply entering addresses.
Education
N/A
Employment Type
Full Time
Company Industry
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