Sales Development Representative
Sales Development Representative
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Salary Not Disclosed
1 Vacancy
Job Description
Drive Lead Conversion for the World s Fastest-Growing Teams
In the fast-paced world of outsourcing and offshoring geography is no longer a limitation. As part of a sales frontline fueling international growth you ll turn qualified leads into global wins.
Job Description
As a Sales Development Representative you ll engage and qualify inbound leads convert marketing prospects into sales opportunities and re-engage dormant contacts all while managing data flows through CRM and sales tools to drive real measurable results for a global client base.
Job Overview
Shift: 03:00 PM - 11:00 PM (Macedonia Afternoon Shift)
Work Setup: Hybrid Macedonia
Your Daily Tasks
Inbound Lead Engagement
- Respond to inbound calls chats and website inquiries to engage and qualify leads
MQL Qualification
- Assess marketing-qualified leads (MQLs) based on defined criteria
- Convert qualified leads into sales-qualified leads (SQLs)
Discovery Call Booking
- Book meetings between qualified leads and Account Executives
- Use persuasive and customer-focused communication strategies
Lead Nurture and Re-Engagement
- Reconnect with cold or dormant leads through outbound calls emails and chats
- Follow approved playbooks and outreach cadences
CRM and Workflow Management
- Update lead activity accurately in the CRM
- Follow assigned workflows follow-up sequences and templates
Chat and Call Handling
- Manage chats and inbound calls using AI-powered or scripted systems
- Ensure timely accurate and engaging responses
Performance Reporting
- Track and report on key activity metrics including response time contact rate discovery calls booked and conversion rates
What Success Looks Like
- Fast average response time for all inbound chats and calls
- High conversion rate from MQL to SQL
- Strong volume of qualified discovery calls booked each week
- Reactivation of cold or dormant leads through consistent outbound follow-up
- High-quality CRM hygiene and adherence to workflows
Requirements
The Qualifications We Seek
- 2 years of experience in a sales development inside sales or lead qualification role
- Strong communication skills written verbal and via live chat
- Experience with CRM tools (HubSpot Salesforce or similar) and sales automation workflows
- Detail-oriented organized and accountable to KPIs
- Motivated by results team success and continuous improvement
- Tech-savvy and comfortable working with automation tools and scripts
- A self-starter who thrives in a remote or hybrid team environment
Benefits
Exciting Perks Await!
- Private Medical Insurance
- Access to Sportmaster
- Career growth opportunities
- Global career exposure and impact
- Diverse and supportive work environment
- Unlimited upskilling through Emapta Academy courses (Want to know more Visit Are We
EMAPTA is proud to be recognized as a leading Global company with a steadfast commitment to excellence in outsourcing solutions. As part of our ambitious expansion strategy we are thrilled to announce our entry into Macedonia a country brimming with immense potential and a talented workforce. We firmly believe in the abilities of the Macedonian people and are eager to contribute to the countrys growth and development. This expansion marks a significant milestone for us as we extend our global footprint into this promising region. With our entrance into Macedonia EMAPTA offers an exciting opportunity for professionals to work with a truly global company while enjoying the benefits of a local Macedonian office and support team. We are dedicated to bridging the best of two worlds by combining our international expertise with the rich talent pool and unique local insights that Macedonia has to offer. Our vision is to empower businesses with top-tier outsourcing services while fostering strong ties with the local community. EMAPTAs presence in Macedonia promises to be a mutually enriching collaboration that propels both the company and the country towards greater success on the global stage.
#EmpoweringPeople #EmaptaExperience
The Qualifications We Seek 2+ years of experience in a sales development, inside sales, or lead qualification role Strong communication skills written, verbal, and via live chat Experience with CRM tools (HubSpot, Salesforce, or similar) and sales automation workflows Detail-oriented, organized, and accountable to KPIs Motivated by results, team success, and continuous improvement Tech-savvy and comfortable working with automation tools and scripts A self-starter who thrives in a remote or hybrid team environment
Employment Type
Full Time
