Customer Retention Specialist
Customer Retention Specialist
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
The Opportunity
Salary: $81621 - $86520 Superannuation per annum (pro-rata)
We are in search of a Customer Retention Specialist with a flair for creativity and a savvy analytical mind to help drive customer engagement and retention.
Please note this is a Permanent Part-time (3 days per week) position.
This exciting role is responsible for creating engaging digital communications to highly targeted audiences and driving actionable insights from complex data sets to develop effective data-driven customer lifecycle and loyalty strategies.
You should have an exceptional ability for planning implementing and reviewing campaign activity to maximise results in a highly competitive and fast-paced market and a passion for sport and racing will amplify your success in this role.
Some of the duties include but not limited to:
- Develop execute and measure campaigns via eDM SMS push and in-app messaging.
- Identify and implement opportunities to improve the relevancy of customer communications within the customer life-cycle framework.
- Collaborate on strategy and process to retain existing high-value customers.
- Perform analysis and customer segmentation of current customer databases to produce targeted and timely campaigns.
- Build and deployment of automated customer journeys and dynamic email content.
- Responsible for brand compliance of all CRM activity.
Qualifications :
About You
- Experience in marketing campaign tools SMS eDM Push communicatons
- Experience with segmentation and building marketing campaigns.
- CRM experience at a broad level
- Demonstrated experience in developing and implementing customer engagement strategies.
- Experience with implementing test and learn experiments.
- Well developed verbal communication and interpersonal skills with an ability to work collaboratively in a team environment.
- Excellent written skills with experience in developing engaging copy for use in digital mediums.
- Exceptional organisational skills attention to detail and ability to multitask.
- Ability to adapt to change in a fast-paced working environment.
- Hands-on experience in digital marketing or CRM role will be well-regarded.
- Basic HTML and Adobe suite knowledge is desired.
Additional Information :
What are you waiting for
Apply now with your CV and cover letter telling us why youre the perfect fit for this opportunity.
For more information contact us at
As part of the recruitment process you will be required to complete Pre-Employment screening which will include two reference checks police clearance and Australian Working Rights check.
Please note this role is only open to applicants that hold Australian Working Rights and we are unable to offer Work Sponsorship Visas.
Additional benefits
- Personal learning and development budget
- Hybrid and flexible work arrangements
- 17.5% loading on Annual Leave
- Enjoy our brand-new office including end-of-trip facilities including secure bike storage modern showers and wellness room making your commute easier and more comfortable
- Health and wellness initiatives to support you inside and out
- Access to discounts at a wide range of retailers
- Reward and Recognition Program
At Racing and Wagering WA we recognise that we are strengthened by diversity of gender thought experience and ethnicity. We are committed to providing a safe work environment and making reasonable adjustments in which everyone is included and treated fairly.
We are an Equal Opportunity Employer and encourage women people of Aboriginal and Torres Strait Islander descent and people from diverse backgrounds to apply.
We are a 2025 Circle Back Initiative Employer - we commit to respond to every applicant.
Remote Work :
No
Employment Type :
Part-time
Employment Type
Part-time
