Front Office Agent
Front Office Agent
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Job Description
We are looking for an experienced and highly motivated Front Office Agent for a 197-rooms hotel located at a vibrant location in London and offering a lot of exciting projects to be involved in! The hotel is part of the award-winning German-based Motel One Group. Join our team and grab this unique opportunity!
The focus of this role is on the professional care of our hotel guests from a warm welcome at check-in to a genuine farewell at departure. Your duties will also include the following:
- Looking after our guests including check-in and check-out
- Reviewing and processing bookings overbookings and options
- Invoicing including managing payments as well as cash transactions and cashing up
- Organisational and administrative tasks in both our front and back office (e.g. managing no-shows answering emails)
- Gaining interdepartmental insights into new areas of activity by working in our multicultural teams
- Knowledge in Front Office PMS like Mewes Opera or Opera cloud is an advantage
- Must have flexibility to work combination of shifts and occasional Night Shift if required
Qualifications :
Whether you are a hotel professional or changing careers you will fit in here! Because personality and hosting skills are our priority. You will also:
- Have completed an apprenticeship in the hotel trade and/or have professional experience in the hotel/catering industry
- Have an excellent sense of quality and service as well as hosting skills and a passion for the hotel industry
- Be open and communicative and have a solid command of English
- Be a team player and willing to provide assistance across departments we achieve our results together
- Ideally with knowledge of PMS like Mewes or Opera
- Must be flexible with shifts pattern
- Please note we only accept applications with full rights to work in the UK based on full time hours the hotel does not offer any kind of sponsorship
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
