Business Data Analyst

Job description

Collaborate closely with internal and external partners to track drive and resolve customer escalations in a systematic and timely fashion.

Assist in managing day-to-day operations of customer escalations tied to various products.

Perform research and investigation of customer escalations to determine root cause and next-step recommendations.

Data analysis: assist in capturing organizing and surfacing customer feedback & escalations data in high impact accessible ways to facilitate product & customer insights.

Develop subject matter expertise around important product features in the ECS product portfolio along with supporting systems and technologies. Help manage operational and product analytics around customer issue escalations.

Identify opportunities for process improvements and help define communicate and execute those improvements.

Help set and administer product and operational standards processes and procedures for the ongoing operation of products customer escalations and feedback.

Execute on several tasks and workstreams concurrently while balancing shifting priorities.

Qualifications :

Qualifications

BA/BS degree with 1 years of experience in product operations product analytics business analyst business operations or similar systems analytical roles that worked closely with Product and Technology teams.

Adept in SQL Excel (can perform complex functions) and data tables (AWS Redshift Python DynamoDB experience.

Experience with Tableau creating dashboards data visualization etc.

Solid knowledge in Agile software tools (e.g. Jira) and methodologies.

curiosity and familiarity with new technologies APIs and databases.

Experience building trusted partnerships with Product Operations and Technology teams.

Ability to manage multiple complex workstreams in a regulated environment is critical.

Demonstrate empathy of customer issues to navigate urgency prioritization and scope of investigation and resolution.

Additional Information :

• Benefits/Perks:

Our benefits include: Medical life and dental insurance Asociacion Solidarista International Share Save Plan Flex Work/Work from home Paid time off Annual Performance Bonus Education Reimbursement Family Bonding Bereavement Leave Referral Program and more.

• This is a fully remote job opportunity. #LI-Remote
• Our uniqueness is that we celebrate yours. Experians culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI work/life balance development authenticity engagement collaboration wellness reward & recognition volunteering... the list goes on. Experians people first approach is award-winning; Great Place To Work in 24 countries FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experians DNA and practices and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work irrespective of their gender ethnicity religion colour sexuality physical ability or age. If you have a disability or special need that requires accommodation please let us know at the earliest opportunity.

Remote Work :

No

Employment Type :

Full-time