Technical Services Manager

As the Technical Services Manager you will drive effective management of our coffee machines and equipment to ensure we uphold service agreements with customers. Working within the out of home sales team you will lend expertise to ensure the most suitable machines and equipment are utilised for optimal performance. This role is based in both our North Sydney office and Kingsgrove roastery managing a team of five specialists across technical services and support. Are you up for this challenge 

In this role you will:

• Manage a team of Service Specialists for machine installations technical services support training spare parts warehousing and equipment supply and demand planning
• Monitor financial performance for the technical services budget and implement cost-effective solutions where appropriate while maintaining service excellence
• Manage third-party technical service supplier relationships including contract management ensuring service level agreements are being met
• Collaborate with our out of home sales team on equipment strategy and portfolio selection
• Manage equipment and spare parts inventory

Qualifications :

Working at JDE Peets is hands-on giving you an opportunity to leave your mark. For this role as a Technical Services Manager were looking for someone who has the following skills and experience:

• You hold at least 7 years experience in a similar position with a focus on providing a high level of customer service 
• Experience working with coffee equipment will be highly regarded
• Experience working closely with an out of home sales team will be highly regarded
• You are analytical with the ability to build and deliver strategy
• You have experience managing a budget with experience implementing cost-effective solutions

Additional Information :

Whats in it for you

• Support training and an extensive onboarding program
• Hybrid working up to 2 days a week working from home #LI-Hybrid
• Delicious coffee and tea on-site and quarterly free staff orders of your favourite coffee and tea brands
• Campos Coffee discounts up to 50% off
• Free parking at our Kingsgrove office
• Access up to two days of special event leave per year to utilise for your birthday school events moving or volunteering!
• Opportunity to purchase up to 10 days of additional Annual Leave per year

If you think youre up for a new challenge just like this please grab a cuppa brush up your CV and apply now (its really easy we promise)!

Our DE&I Statement

At JDE Peets we aim to create a better future where we authentically serve reflect and embrace everyone. We believe in fostering a more diverse equitable and inclusive organisation where everyone feels comfortable to truly be who they are and unleash their full potential. This means we do not tolerate discrimination on the basis of our race ethnicity sex gender identity sexual orientation religion nationality age disability or any other trait protected by law.

Throughout the entire employee lifecycle we place DE&I at the core of our people processes. This enables us to drive objectivity and eliminate any potential bias ensuring an inclusive experience in the workplace. Do not hesitate to reach out if you require any reasonable adjustments to the recruitment process.

Remote Work :

No

Employment Type :

Full-time