Service Technical Warranty Specialist
Service Technical Warranty Specialist
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Job Description
Job Summary:
The Service Technical Warranty Specialist is responsible for managing warranty returns ensuring compliance with warranty policies and providing technical support related to warranty issues. This role acts as a liaison between customers service technicians and quality to resolve warranty disputes process claims accurately and uphold customer satisfaction. This position is onsite 5 days per week.
Responsibilities:
- Review analyze and process warranty claims from customers
- Ensure warranty returns comply with warranty terms conditions and company policies
- Coordinate warranty inspections with service technicians
- Communicate warranty findings actions and report to the customer
- Maintain detailed records in SAP ERP system of warranty findings and communications
- Communicate with Quality and Production plants as needed for warranty claims
- Attend Quality meetings as needed
- Support audits of warranty claims
- Perform other essential and peripheral duties as may be necessary
Qualifications :
- Minimum education: High school graduate or equivalent from an accredited school (ex. PA Dept of Education FL Dept of Education US Military).
- 3 years experience in warranty administration technical service support or related roles
- Ability to demonstrate confidence and professionalism in upholding decisions when engaging with cross-functional teams.
- Basic knowledge of hydraulic systems and components is preferred
- Strong problem-solving and analytical skills
- High attention to detail with excellent organizational abilities
- Ability to manage and prioritize multiple tasks independently
- Proficient in Microsoft Office Suite (Word Excel Outlook etc.)
- Experience with ERP systems required; SAP preferred
Additional Information :
Equal Opportunity Employer including disability / veterans
BOSCH is a proud supporter of STEM (Science Technology Engineering & Mathematics) Initiatives
- FIRST Robotics (For Inspiration and Recognition of Science and Technology)
- AWIM (A World In Motion)
Indefinite U.S. work authorized individuals only. Future sponsorship for work authorization unavailable.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
