Duty Manager
Duty Manager
Posted on :
28-05-2025
Employer Active
1 Vacancy
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Job Description
- Personally welcome and escort all guests of the hotel.
- Authorize courtesies for .
- Ensure that regular training is conducted as per the standards.
- Deal with the inquiries and complaints of the Guests tactfully and initiate follow-up action.
- Responsible for maintaining high level of room sales by up-selling.
- Ensure maximum room occupancy within agreed overbooking policy.
- Ensure to balance the accounts on a daily basis.
- Adhere to the Standard Operating Procedures & policies.
- Check out-standings of in-house guests on a daily basis.
- To check whether the following records are kept in order and up to date.
- C forms
- Reception / Information Log Book
- Ensure that the luggage of incoming and outgoing guests is handled quickly and efficiently.
- Ensure that all mail and messages awaiting arrival of incoming guests are promptly delivered.
- Check the grooming and hygiene of the team.
- Ensure all V.V.I.P room inspection in coordination with House Keeping Department.
- Ensure that newspapers and parcels are delivered in the rooms without delay.
- To be readily available at all times to deal with problems or complaints.
- Ensure effective and speedy check-in & check-out facilities.
- Deal with the inquiries and complaints of the Guests tactfully and initiate follow-up action.
- Ensure that the entrance is easily accessible to cars and taxis at all times.
- Conduct briefing for concierge and Front Desk Associates
- Leadership skills that utilize persuasion and motivation to attain organizational goals is the most desirable management quality followed by honesty integrity ethical behavior tactfulness openness and cultural awareness;
- Ability to accept responsibility;
- Self confidence motivation drive and tenacity;
- Ability to enhance organizational performance;
- Ability to clearly delegate tasks and responsibilities;
- Ability to think strategically inductively and creatively;
- and the propensity to recognize and acknowledge other peoples ideas.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
Key Skills
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