Do you get excited about growing with a new business Do you value autonomy and yet thrive in accountability At Surface Experts we believe in a culture of caring for our employees and helping them succeed in life and in a business environment. At Surface Expects we are the leading company in our industry for hard surface repairs.
We are seeking a qualified office Administration Manager to help us grow. This is a remote position that requires attention to detail and the ability to take ownership of your day-to-day responsibilities.
Responsibilities
Work closely with the sales division field technicians and support center.
Manage calendar and schedule last-minute stops for field technicians.
Manage business operations including invoicing price adjustments accounts receivable expenses and compliance.
Schedule repairs and service appointments with team members and clients.
Answer phones and take detailed notes.
Handle all files (electronic and paper)
Send estimates and update accounts for the sales team.
Track Add-Ons
Ensure Repair Photos are uploaded to our software program.
Join and actively participate in regularly scheduled meetings.
Engage with customers and Surface Expects support center to manage expectations for delivery and follow-up.
Maintain Customer Database
Develop and maintain reports and tools.
Maintain Company auto fleet for maintenance repairs insurance and more.
Places a high importance on customer relations and service.
Willing to consistently update job knowledge by participating in educational opportunities publications and maintaining personal networks.
Required Skills & Qualifications
Excellent verbal and written communication.
Computer and software savvy included Microsoft Office.
Strong interpersonal skills working with clients and staff.
Organizational skills and the ability to multi-task.
Calm professional demeanor with a can-do attitude.
Attention to detail and pride of ownership.
Previous experience required.
High School Diploma or equivalent. An associate degree in business preferred.
Flexible work from home options available.
About Surface Experts
Surface Experts is an all-inclusive surface repair service provider. We repair small damage to surfaces like Floors Countertops Bathtubs Cabinets Appliances Furniture Elevator Panels Almost Everything!. We pride ourselves in our ability to provide incredibly fast service while maintaining a friendly and professional atmosphere in our support center and on jobsites. We combine old school skill sets with new technology and products resulting in a durable and appealing repair all provided with a smile.
- Most repairs are simple and smaller than a dinner plate yet our competition focuses on complete resurfacing. Our objective is a happy customer and a long-term relationship. We focus on saving our customers time money and wasted materials that end up in a landfill.
- Our typical repair requires only 1 to 2 tablespoons of product so our technicians can carry their entire set of tools and equipment in a small vehicle. Our approach is clean and free of odors in less than two hours.
Our Mission
Ourmissionis to develop outstanding teams by investing in strong relationships. Together we work to solve our customers problems by reducing the waste of time moneyand materials which end up inlandfills.
Our Vision
To establishandlead a nationally recognized market for surface repair as an alternative to replacement or complete refinishing. Our goal is to be represented in every major metropolitanareaandfor our brand to be synonymous with spot repair among all facilitiesandmaintenance management.
Core Values
Serve Others
- Put Relationships First
- No Jerks
- Be Humble
Be a Problem Solver
- Be Curious
- Seek to Understand the Cause of the Problem
- Work Smart
- Constantly Improve
Trust the Process
- Be Organized
- Be Teachable
- Put Business Needs Above Personal Wants