Program Lead
Program Lead
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Execute work in the most efficient & effective ways possible without compromising quality.
Always promote a curious and collaborative culture.
Always deliver a quality product which is client and value focused
Proactively identify operational improvements and solutions to simplify/automate how we work covering process systems and people.
Ensure we forecast (revenue/resource) as accurately as possible.
Build strong relationships with all channels partners and clients.
Always take responsibility for your actions.
Ensure that all projects are executed as profitably as possible
Support client solutions on account growth plans and identify areas of opportunity for up or cross sells
Day to day responsibilities
Managing all aspects of a project: scope risk schedule cost quality and communication
Ensuring that new work is correctly scoped and:
Has a clear brief project & resource plan and statement of work
Is managed from conception to completion
Is delivered on time to cost and to quality targets
Has accurate and up to date resource plans
Has up to date project/milestone plans
Ensuring quality and efficiency of delivery
Ensuring that all changes are raised and charged over and above project agreements
Tracking of cost burn to ensure margins are maintained
Ensuring projects meet profitability targets
Proactively identifying and solving issues
Proactively identifying and mitigating risks
Acting as a partner and advisor for the client solutions team
Training of internal staff in the art of delivery solutions
Collaborate with client solutions to meet customer satisfaction targets through maintaining/improving the quality of delivery to clients and acting as an expert consultant to the client in delivery matters (TRR)
Ensuring that where required the correct suppliers & contract resources to deliver a project are identified briefed selected and that the appropriate agreements are put in place to ensure successful delivery
Other responsibilities
Takes responsibility for excellence within the delivery solutions discipline and takes responsibility for contributing to organisational success
Demands a culture of respect and professionalism at all levels of the organisation
Ensures that statements of work with both clients and third parties are written with the appropriate level of rigor and that risks are identified and mitigated.
Is responsible for ensuring that resourcing needs across an account are identified
Is an ambassador of iCrossing UK and its values.
You may be required to undertake such further duties as your skills qualifications and experience allow and/or as may be assigned to you from time to time.
Qualifications
Experience managing projects and leading teams in an agency environment
Ability to manage complex & multi-channel/multi-market projects across two or more accounts simultaneously
Strong SEO & Content PPC Display and Social Media domain expertise. CRM experience is beneficial but not required.
Management of website design and build projects beneficial with experience of managing backlogs and being able to work independently to hypothesise where an issue may have occurred and support your developer colleagues to diagnosis on a technical level by providing clear replicable steps
Experience of working on large multinational corporate accounts.
Excellent communication skills (verbal and written)
Able to balance project objectives from a cost schedule creative technical and quality perspective and present options benefits and risks
Must demonstrate ability to organise and lead teams at operational and strategic level.
Proven ability to manage project budget scope resourcing and risk and deliver projects on time and on budget
Employment Type
Full-Time
