Customer Success Manager
Customer Success Manager
Posted on :
28-05-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
28-05-2025
Job Description
WHO WE ARE
iTMethods has grown to become a market leader in enabling Enterprise DevOps. OurManaged DevOpsSaaS Platform enables global enterprises to securely integrate migrate and modernize their complex multi-cloud multi-vendor DevOps environments leveraging our partnerships with industry leaders like: Atlassian CloudBees GitHub GitLab Sonatype and Jenkins. iTMethods helps companies build better software faster and more securely.
We play a critical role in helping organizations capitalize on their growth opportunities by using DevOps to accelerate their pace of software innovation. We are headquartered in Toronto and offer a flexible work policy which has allowed us to grow our team remotely around the globe. We offer the excitement and agility of a start-up and the security of a profitable well-established company serving fortune 1000 clients.
Every day we strive to deliver the leading DevOps platform for our global customers. This is a chance to work with the best at the best job youve ever had. We ask for your ideas expertise and commitment. In return we give you access to smart people our leading partnerships an opportunity to further your knowledge and the chance to build innovation for the real world.
THE OPPORTUNITY
As a Customer Success Manager you will be expected to support the following activities at iTMethods:
WHAT YOU BRING
WHAT IS IT IN FOR YOU
As a key part of our Customer Success team your work will touch every part of our organization working across departments as you collaborate with teams in sales finance marketing operations/support engineering and professional services. You will increase your industry knowledge of our technology partners who include Atlassian GitHub GitLab Cloudbees Jenkins Sonatype AWS Azure and more - learning how our services solve complex problems for our clients.
Joining iTMethods now is a chance to get in at the ground level of a rapidly growing tech company. You will be mentored and guided by our leaders learning the business and helping us scale. As we continue to grow and expand opportunities with us are yours for the taking.
This role could lead to a number of career choices. You may continue to develop your craft taking on more responsibility and growing the department or you may choose to pursue a career in sales. Well work with you to map out the right career for you at iTMethods and give you the support you need to achieve your goals.
Be part of the team that continues to develop and scale the industrys leading Managed DevOps Platform.
WHY NOW WHY US
We are experiencing tremendous growth as a company and this growing demand from existing and new clients to make the most of our platform puts this role in the spotlight.
OUR PEOPLE EMPOWER OUR CLIENTS; WE EMPOWER THEM
We are equally passionate about our clients and the people who make up our teams who serve them. Role descriptions do not constrain our teams. We empower people to be pragmatic and solve problems with the autonomy to make decisions that will drive success for our clients.
We work hard to stay connected and relay our appreciation for our people. With a wellness allowance lunch-and-learn demo opportunities and (remote) social gatherings this is a place that prioritizes the need for balancing career development physical well-being and mental health.
JOIN US
iTMethods is committed to fostering an inclusive and accessible environment where employees feel valued and respected and every employee has the opportunity to realize their potential. We are committed to providing reasonable accommodations if required and will work with you to meet your needs.
iTMethods has grown to become a market leader in enabling Enterprise DevOps. OurManaged DevOpsSaaS Platform enables global enterprises to securely integrate migrate and modernize their complex multi-cloud multi-vendor DevOps environments leveraging our partnerships with industry leaders like: Atlassian CloudBees GitHub GitLab Sonatype and Jenkins. iTMethods helps companies build better software faster and more securely.
We play a critical role in helping organizations capitalize on their growth opportunities by using DevOps to accelerate their pace of software innovation. We are headquartered in Toronto and offer a flexible work policy which has allowed us to grow our team remotely around the globe. We offer the excitement and agility of a start-up and the security of a profitable well-established company serving fortune 1000 clients.
Every day we strive to deliver the leading DevOps platform for our global customers. This is a chance to work with the best at the best job youve ever had. We ask for your ideas expertise and commitment. In return we give you access to smart people our leading partnerships an opportunity to further your knowledge and the chance to build innovation for the real world.
THE OPPORTUNITY
As a Customer Success Manager you will be expected to support the following activities at iTMethods:
- Be the day-to-day contact to customers and build trust and rapport while identifying areas of opportunity for increased sales.
- Perform activities supporting renewing and expanding opportunities within current clients.
- Manage ongoing customer requests (e.g. budgetary invoicing growth opportunities audit & compliance-related etc.)
- Facilitate regular customer meetings.
- Own the overall customer relationship and be their advocate at iTMethods.
- Develop deep relationships within the customer account at many levels becoming their trusted advisor.
- Act as liason between customer stakeholders and appropriate vendor partners.
- Provide support for contracting activities including drafting and managing customer proposals.
- Document client/prospect/lead activities in Salesforce CRM.
- Build out and manage customer QBRs satisfaction surveys internal KPIs and metrics
- Contribute to the regular reporting needs of the organization.
- Contribute to process improvements documentation and training within and between different cross-functional areas (e.g. Product Pre-Sales PS Finance Delivery etc.).
- Provide strategic insight and input into defining and improving platform features capabilities and new offerings.
- Provide guidance and expertise on how the platform/services are represented in marketing materials on the website and externally to the market.
- Invest in continuous learning of our products our partners products and in the field of DevOps generally. Stay abreast of industry best practices and tools in Cloud Management Security & Governance related to our business strategy and our platform(s) capabilities as they evolve.
- Attend Customer and Partner events as required.
- Organize and host Customer appreciation events to drive engagement strengthen the relationship and expand your contacts with the client.
- Maintain Partner Certifications as required.
- Be flexible and open to shifting priorities and expanding/changing requirements of the business.
WHAT YOU BRING
- 5 years of experience in Customer Success and/or Sales ideally within SaaS cloud DevOps or IT services environments.
- Exceptional communication presentation and negotiation skills with the ability to tailor messaging for technical and non-technical audiences at all levels within an organization.
- You are incredibly detail-oriented and accurate in your work.
- Able to focus on the well-being of the customer and empathic to their needs and requirements.
- Be able to understand the customers needs and translate this to different departments within the organization to drive solutions.
- You are passionate about technology and are a continuous learner.
- You have a proven track record of sustaining and growing relationships to ensure timely renewals.
- Excel and powerpoint wizard with a familiarity with tools such as Jira Confluence and Salesforce.
- Strong problem-solving skills and the ability to understand the challenge advise on a resolution and see it through.
- Ability to prioritize work multi-task and meet deadlines.
WHAT IS IT IN FOR YOU
As a key part of our Customer Success team your work will touch every part of our organization working across departments as you collaborate with teams in sales finance marketing operations/support engineering and professional services. You will increase your industry knowledge of our technology partners who include Atlassian GitHub GitLab Cloudbees Jenkins Sonatype AWS Azure and more - learning how our services solve complex problems for our clients.
Joining iTMethods now is a chance to get in at the ground level of a rapidly growing tech company. You will be mentored and guided by our leaders learning the business and helping us scale. As we continue to grow and expand opportunities with us are yours for the taking.
This role could lead to a number of career choices. You may continue to develop your craft taking on more responsibility and growing the department or you may choose to pursue a career in sales. Well work with you to map out the right career for you at iTMethods and give you the support you need to achieve your goals.
Be part of the team that continues to develop and scale the industrys leading Managed DevOps Platform.
WHY NOW WHY US
We are experiencing tremendous growth as a company and this growing demand from existing and new clients to make the most of our platform puts this role in the spotlight.
OUR PEOPLE EMPOWER OUR CLIENTS; WE EMPOWER THEM
We are equally passionate about our clients and the people who make up our teams who serve them. Role descriptions do not constrain our teams. We empower people to be pragmatic and solve problems with the autonomy to make decisions that will drive success for our clients.
We work hard to stay connected and relay our appreciation for our people. With a wellness allowance lunch-and-learn demo opportunities and (remote) social gatherings this is a place that prioritizes the need for balancing career development physical well-being and mental health.
JOIN US
iTMethods is committed to fostering an inclusive and accessible environment where employees feel valued and respected and every employee has the opportunity to realize their potential. We are committed to providing reasonable accommodations if required and will work with you to meet your needs.
Required Experience:
Manager
Employment Type
Full-Time
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