Sr Analyst III Business Transactions Customer Services FINRA Certified
Sr Analyst III Business Transactions Customer Services FINRA Certified
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Job Description
Job Description:
We are seeking a highly skilled Customer Service Representative with experience in financial services insurance banking or investments. This role involves providing exceptional customer support processing account updates handling inquiries and ensuring compliance with FINRA regulations.
Key Responsibilities
- Provide inbound customer service support addressing complex inquiries and escalating cases as needed.
- Research and resolve customer inquiries in a timely and professional manner.
- Perform account updates maintenance and documentation to ensure accurate records.
- Process and distribute incoming and outgoing mail for multiple clients per service level agreements.
- Perform data entry and reconcile documents to maintain up-to-date information.
- Collaborate with team members management and customers to resolve service-related issues.
- Support escalation processes service recovery efforts and customer feedback remediation.
- Review and recommend improvements to procedures and workflows to enhance efficiency.
- Assist with training and mentoring less experienced staff.
- Provide Quality Assurance (QA) support including enhanced QA reviews for FINRA-registered associates handling variable investment transactions.
Qualifications
Required:
- Bachelors degree in a related field (preferred).
- Customer service experience in financial services insurance investments or banking.
- Active FINRA Series 6 or 7 certification (or U5 status within the 2-year FINRA window in good standing).
- Experience working with organizational functions personnel and customer support tools.
- Proficiency in using help desk software fax machines and telephone systems.
Preferred:
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work independently and follow written/oral instructions.
- Experience with Lean/Six Sigma methodologies (certification preferred).
Work Environment
- Remote (USA)
- Standard working hours: Monday to Friday 8:00 a.m. 8:00 p.m. CST (8-hour shifts).
If you are an applicant from the United States Guam or Puerto Rico
DXC Technology Company (DXC) is anEqual Opportunity employer. All qualified candidates will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age disability pregnancy veteran status genetic information citizenship status or any other basis prohibited by law. View postings below .
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Disability Accommodations
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Please note: DXC will respond only to requests for accommodations due to a disability.
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Required Experience:
Senior IC
Employment Type
Full-Time
