Business Relationship Manager

Are you RichmondR.E.A.D.YRespect.Equity.Accountability.DiversityYOU!!!

This is an EXCITING time to Join the City of Richmond! We are committed to nurturing talent fostering growth opportunities and building strong connections within our workforce. As we continue to make strides to becoming the employer of choice we are thrilled about the below employee benefit enhancements:

• Virginia Retirement System (VRS)
• Language Incentive
• Referral Bonus
• Tuition Assistance Program

The Department of Procurement Services is growing. We are searching for highly qualified candidates for the position of Business Relationship Manager. The incumbent will join a team that has earned the prestigious Achievement of Excellence in Procurement (AEP) Award from the National Procurement Institute and continues to implement best practices that will have a major positive impact on the City of Richmond and the improvement of the department. All team members are valued and recognized for their ideas and contributions to the success of the organization.

The Business Relationship Manager (BRM) plays a critical role in building and nurturing trusted relationships with both internal stakeholders and external partners including vendors agencies and cross-functional teams. This individual will lead strategic outreach efforts to understand evolving business needs identify opportunities for innovation and ensure alignment between services and organizational goals. The BRM will also oversee an Outreach Program Coordinator responsible for supporting engagement and collaboration efforts. Through proactive relationship management clear communication and a focus on value creation the BRM drives the successful execution of initiatives strengthens partnerships and supports the long-term success of the organization. If youre ready to join a dynamic and growing team please review the responsibilities and qualifications below.

• Understanding the needs of internal customers monitoring customer satisfaction and training within the department
• Understanding the needs of external vendors monitoring vendor satisfaction and training within the department
• Managing stakeholders relationships and escalations through an established process;
• Ensuring customers priorities are in alignment with desired outcomes are effectively established and articulated
• Managing multiple projects and providing status updates to stakeholders
• Ensuring conflicting stakeholder requirements are mediated appropriately
• Leading and participating in various process improvement teams within the team to streamline functions
• Communicating with all levels of management
• Problem-solving skills and strategic planner
• Supervising developing and training team of Project Analysts
• Technical writing skills
• Understanding contracting policy and compliance with Virginia and City of Richmond laws regulations and goals
• Serving as an expert in the assessment (including technological and operational) and improvement of operational effectiveness.

KNOWLEDGE SKILLS AND ABILITIES:

• Considerable knowledge of strategies to build customer support for and engagement with the City departments and agencies.
• Effectively bridges the department with the internal and external customers.
• Demonstrates skills in maintaining professional relationships collaborating with others and providing customer service.
• Focuses on attention to detail high ability to multi-task analyze and guide the acquisition of requirements and contractor capabilities.
• Effectively interacts with coordinates and resolves problems with personnel from varied backgrounds and organizations.
• Develops tactics and implements strategies for team building and teamwork.
• Created high performing teams.
• Possess situational awareness skills and plans well ahead of time.
• Understands and uses project management skills and schedule to ensure deliverable are made on time with a high level of quality.
• Effective communication skills in writing speaking and presenting along with active listening skills and self-advocating.
• Manages operations tasks as well as stress attitudes and risk.

• Bachelors degree in business administration finance or directly related field
• Seven years of professional experience with business development and customer service management preferably in the public sector
• Supervisory experience
• An equivalent combination of training and experience (as approved by the department) may be used to meet the minimum qualifications of the classification

• Current Certified Public Procurement Officer (CPPO) or Certified Purchasing Manager (CPM) certification is preferred

• Customer service and support
• Oral and written communication
• Communicating and coordinating with various internal and external departments
• Conducting attending and participating in various meetings; providing input as needed
• Creating and implementing policies and standard operating procedures
• Gathering and interpreting data routinely
• Technical writing skills and experience
• Knowledge and understanding of the government Request for Proposal and Invitation for Bid Process
• Knowledge and understanding of the administration and management of contracts
• Knowledge and understanding of project management data and reports
• Supervising including conducting performance evaluations mentoring etc. Understanding a programs intent and application
• Coaching and mentoring employees
• Reviewing preparing and submitting reports
  

Equal Employment Opportunity Statement

The City of Richmond provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

The City of Richmond is committed to the full inclusion of all qualified individuals. As part of this commitment the City of Richmond will ensure that persons with disabilities are provided with reasonable accommodations. If you require reasonable accommodations under the Americans with Disabilities Act (ADA) to participate in the job application and/or the interview process please contact Jessica McKenzie Human Resources Manager by email at .

This policy applies to all terms and conditions of employment including recruitment hiring placement promotion termination layoff transfer leaves of absence compensation and training.

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