Manager, Customer Success Management
Manager, Customer Success Management
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
$ 85773 - 122930
1 Vacancy
Job Description
About the Role:
Grade Level (for internal use):
11About the Role:
We are seeking a strategic and people-focused Manager Customer Success Management Americasto lead a high-performing team of 810 Customer Success Managers (CSMs). Youll be responsible for driving performance metrics supporting strategic account outcomes and ensuring customer success across a portfolio of high-value client relationships. This role combines direct people management with client engagement strategic planning and cross-functional collaboration.
The Team:
Customer Success Management is a dynamic global function committed to delivering a world-class customer experience. We guide the post-sales journey and ensure every client interaction drives adoption retention user growth and long-term value. Our team plays a vital role in understanding client needs aligning on strategic priorities and executing to deliver measurable outcomes.
Responsibilities and Impact:
Your leadership will directly influence revenue retention active user growth and client satisfaction. You will oversee performance for a team managing key accounts across the Americas region track KPIs coach team members and ensure that strategic goals are being met. Youll also directly manage a small book of priority accounts and work closely with Sales and Product teams to align customer needs with organizational goals.
Drive Customer Success Outcomes
- Lead and manage a team of 810 CSMs providing coaching performance oversight and professional development support.
- Track and drive KPIs including revenue retention user adoption and engagement across your teams book of business.
- Personally manage a small group of strategic or high-impact accounts.
- Support CSMs in setting and executing strategic priorities for large accounts including renewals and adoption plans.
Cross-Functional Collaboration
- Partner with Sales Product Support and Education teams to align customer engagement strategies and deliver value.
- Participate in cross-team projects feedback loops and planning to ensure the voice of the customer is heard.
Subject Matter Expertise & Team Enablement
- Maintain strong understanding of the industries within your book and act as a resource for your team.
- Support broader initiatives related to team education training onboarding and culture-building.
- Contribute to hiring and growth planning for the Customer Success function.
Performance Management
- Define and track individual and team KPIs using internal reporting and dashboards.
- Create a cadence of performance reviews and data-driven check-ins.
- Report team metrics and performance insights to senior stakeholders including Sales leaders and Customer Success leadership.
Compensation/Benefits Information: (This section is only applicable to US candidates)
S&P Global states that the anticipated base salary range for this position is $85773 to $122930. Final base salary for this role will be based on the individuals geographic location as well as experience level skill set training licenses and certifications.
In addition to base compensation this role is eligible for an annual incentive plan.
This role is eligible to receive additional S&P Global benefits. For more information on the benefits we provide to our employees please click here.
What We Are Looking For:
Basic Required Qualifications:
5 years of experience in client-facing roles with at least 2 years in a people management capacity.
Proven track record of managing high-performing teams in Customer Success Account Management or SaaS environments.
Proficiency with Salesforce Churnzero and Power BI
Working understanding of core Desktop products CIQ CIQpro and Excel plug-in
Strong understanding of metrics in a recurring revenue model (renewals usage adoption).
Excellent communication skills with the ability to build cross-functional partnerships.
Strategic mindset with the ability to prioritize and drive measurable business outcomes.
Highly collaborative with a passion for team development and customer impact.
Comfortable working in a fast-paced data-driven environment.
Right to Work Requirements:
This role is limited to persons with indefinite right to work in the United States.
Return to Work:
Have you taken time out for caring responsibilities and are now looking to return to work As part of our Return to Work initiative Restart we are encouraging enthusiastic and talented returners to apply and will actively support your return to the workplace.
About S&P Global Market Intelligence
At S&P Global Market Intelligence a division of S&P Global we understand the importance of accurate deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions partnering with customers to expand their perspective operate with confidence andmake decisions with conviction.
For more information visit In It For You
Our Purpose:
Progress is not a self-starter. It requires a catalyst to be set in motion. Information imagination people technologythe right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence pinpointing risks and opening possibilities. We Accelerate Progress.
Our People:
Were more than 35000 strong worldwideso were able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. Were committed to a more equitable future and to helping our customers find new sustainable ways of doing business. Were constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.
Our Values:
Integrity Discovery Partnership
At S&P Global we focus on Powering Global Markets. Throughout our history the worlds leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do bring a spirit of discovery to our work and collaborate in close partnership with each other and our customers to achieve shared goals.
Benefits:
We take care of you so you cantake care of business. We care about our people. Thats why we provide everything youand your careerneed to thrive at S&P Global.
Our benefits include:
Health & Wellness: Health care coverage designed for the mind and body.
Flexible Downtime: Generous time off helps keep you energized for your time on.
Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
Invest in Your Future: Secure your financial future through competitive pay retirement planning a continuing education program with a company-matched student loan contribution and financial wellness programs.
Family Friendly Perks: Its not just about you. S&P Global has perks for your partners and little ones too with some best-in class benefits for families.
Beyond the Basics: From retail discounts to referral incentive awardssmall perks can make a big difference.
For more information on benefits by country visit: Hiring and Opportunity at S&P Global:
At S&P Global we are committed to fostering a connected andengaged workplace where all individuals have access to opportunities based on their skills experience and contributions. Our hiring practices emphasize fairness transparency and merit ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration we drive innovation and power global markets.
Equal Opportunity Employer
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity color religion sex sexual orientation gender identity national origin age disability marital status military veteran status unemployment status or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability please send an email to:and your request will be forwarded to the appropriate person.
US Candidates Only:The EEO is the Law Poster discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - - Professional (EEO-2 Job Categories-United States of America) SLSGRP202.2 - Middle Professional Tier II (EEO Job Group)
Required Experience:
Manager
Employment Type
Full-Time
Similar Jobs
Dr. Job is an online platform that connects employers with skilled job seekers, facilitating the search for job opportunities and top talent. Established in 2015. Dr. Job Pro has emerged as the world premier job portal, attracting thousands of job seekers every day from all over the world.
Follow Dr.Job
Dr Job FZ LLC. 2025 © All Rights Reserved