Event Specialist - Sheraton Brussels Airport Hotel
Event Specialist - Sheraton Brussels Airport Hotel
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Job Description
POSITION SUMMARY
POSITION SUMMAR
Meet group coordinator/host(ess) prior to functions make introductions and ensure that all arrangements are agreeable. Read and analyze banquet event order in order to gather guest information determine proper set up timeline specific guest needs buffets action stations etc. Respond to and try to fulfill any special banquet event arrangements. Follow up on special banquet event arrangements to ensure compliance. Check the status of operation lighting AV cleanliness system operation and correct any aesthetic deficiencies. Follow through with training guidelines to support the direction of Events Manager and Assistant Managers. Monitor and assist with training for all Events employees. Learn and operate software systems used in events (i.e. ticketing retail inventory space usage etc.). Resolve financial inventory numeric discrepancies.
Follow all company and safety and security policies and procedures; report accidents injuries and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional maintain confidentiality of proprietary information and protect company assets. Welcome and acknowledge all guests according to company standards anticipate and address guests service needs and thank guests with genuine appreciation. Speak with others using clear and professional language and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others and support team to reach common goals. Ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats (e.g. small print). Visually inspect tools equipment or machines (e.g. to identify defects). Stand sit or walk for an extended period of time or for an entire work shift. Move lift carry push pull and place objects weighing less than or equal to 25 pounds without assistance. Move through narrow confined or elevated spaces. Move over sloping uneven or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees including bending twisting pulling and stooping. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
RITICAL T
Safety and Security
- Report work related accidents or other injuries immediately upon occurrence to manager/supervisor.
- Follow property specific procedures for handling emergency situations (e.g. evacuations medical emergencies natural disasters).
- Follow company and department safety and security policies and procedures to ensure a clean safe and secure environment.
- Maintain awareness of undesirable persons on property premises.
Policies and Procedures
- Protect the privacy and security of guests and coworkers.
- Maintain confidentiality of proprietary materials and information.
- Protect company tools equipment machines or other assets in accordance with company policies and procedures.
- Ensure uniform nametags and personal appearance are clean hygienic professional and in compliance with company policies and procedures.
- Follow company and department policies and procedures.
- Perform other reasonable job duties as requested by Supervisors.
Guest Relations
- Address guests service needs in a professional positive and timely manner.
- Assist other employees to ensure proper coverage and prompt guest service.
- Thank guests with genuine appreciation and provide a fond farewell.
- Actively listen and respond positively to guest questions concerns and requests using brand or property specific process (e.g. LEARN PLEASED Guest Response LEAP) to resolve issues delight and build trust.
- Anticipate guests service needs including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
- Welcome and acknowledge each and every guest with a smile eye contact and a friendly verbal greeting using the guests name when possible.
- Provide assistance to individuals with disabilities including assisting visually hearing or physically-impaired individuals within guidelines (e.g. escorting them when requested using words to explain actions writing directions on paper moving objects out of the way or offering access to Braille or TDD phones).
- Engage guests in conversation regarding their stay property services and area attractions/offerings.
Communication
- Speak to guests and co-workers using clear appropriate and professional language.
- Talk with and listen to other employees to effectively exchange information.
- Answer telephones using appropriate etiquette including answering the phone within 3 rings answering with a smile in ones voice using the callers name transferring calls to appropriate person/department requesting permission before placing the caller on hold taking and relaying messages and allowing the caller to end the call.
- Provide assistance to coworkers ensuring they understand their tasks.
- Discuss work topics activities or problems with coworkers supervisors or managers discreetly and quietly avoiding public areas of the property.
- Exchange information with other employees using electronic devices (e.g. pagers and two-way radios email).
Working with Others
- Support all co-workers and treat them with dignity and respect.
- Handle sensitive issues with employees and/or guests with tact respect diplomacy and confidentiality.
- Partner with and assist others to promote an environment of teamwork and achieve common goals.
- Develop and maintain positive and productive working relationships with other employees and departments.
Quality Assurance/Quality Improvement
- Comply with quality assurance expectations and standards.
General Food and Beverage Services
- Notify management of maintenance repairs issues.
- Assist your and other departments when needed to ensure optimum service to guests.
Assists Management
- Communicate with guests other employees or departments to ensure guest needs are met.
Physical Tasks
- Read and visually verify information in a variety of formats (e.g. small print).
- Visually inspect tools equipment or machines (e.g. to identify defects).
- Stand sit or walk for an extended period of time or for an entire work shift.
- Move lift carry push pull and place objects weighing less than or equal to 25 pounds without assistance.
- Move through narrow confined or elevated spaces.
- Move over sloping uneven or slippery surfaces.
- Move up and down stairs and/or service ramps.
- Reach overhead and below the knees including bending twisting pulling and stooping
Sales
- Perform general office duties to support Sales (e.g. filing sending offers handling incoming leads opening or distributing mail calling and follow up on pending leads).
- Attend commercial events
- Work together and support on closing days
- Assist the Sales (pro active and reactive) if necessary
- Promote awareness of brand image internally and externally.
- Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott.
- Recognize opportunities to up-sell the customer and sell enhancements to create a better Marriott experience or eventCRITICAL COMPETENCIES
Analytical Skills
- Decision-Making
- Learning
- Problem Solving
- Computer Skills
Interpersonal Skills
- Interpersonal Skills
- Team Work
- Customer Service Orientation
- Diversity Relations
Communications
- Communication
- Listening
- English Language Proficiency
- Applied Reading
- Telephone Etiquette Skills
- Writing
Personal Attributes
- Integrity
- Positive Demeanor
- Presentation
- Dependability
- Stress Tolerance
- Adaptability/Flexibility
- Initiative
- Safety Orientation
Organization
- Multi-Tasking
- Time Management
- Detail Orientation
- Planning and Organizing
At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
