Service Delivery Manager
Service Delivery Manager
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Job Description
ENABLING A SMARTER FUTURE
At xAmplify were not just another technology companywe are shaping Australias future by driving intelligent automation and human-centred technology services to deliver real impact.
As Australias leading Integrator of Artificial Intelligence and Automation services we specialise in smart people smart processes and smart technology to enable businesses on their digital transformation journey. Our mission is bold: to lead Australias digital evolution by accelerating the safe and secure adoption of AI and Automation.
We dont pretend to do everything. Instead we partner with the worlds largest and most innovative technology companies aggregating cutting-edge solutions to transform businesses industries and government services.
We are enablers. Whats ours is yours so check us out online at
OUR ROLE
As a member of our Managed Services team you will be a key member of managing the successful delivery of our Agile Managed Services to our growing client base. This is a critical role essential to the client experience with xAmplify and you act as a key representative of the xAmplify culture and delivery capability. This will include but not be limited to:
Oversee delivery and ensure service levels and key metrics are met
Build relationships and rapport with key client stakeholders
Actively monitor the performance of xAmplify delivery team
Provide reporting in alignment with contractual obligations
Provide a continuous improvement innovation and optimisation mindset to the services
Focus on enabling key business outcomes for our customers
Act as primary contact and escalation point for the delivery of contracted services
LOCATION & HOURS
This role operates 100% on client site which is located in Canberra ACT therefore we are seeking candidates based in this location only. You will also need to have the flexibility to provide support coverage outside of normal business hours if required as this role will be part of an on-call roster.
KEY ELIGIBILITY
As you will be working to a Federal Government client we are seeking Australian Citizens who have an active NV1 or higher security clearance.
YOUR SKILLS & EXPERIENCE
At xAmplify we look for individuals who thrive in dynamic fast-paced environments and bring a passion for technology problem-solving and collaboration.
We value:
Leadership ability representing services delivery
Operational experience in managed services
Effective time workload and priority management
Ability to manage the balance of customer outcomes expectations against contracted services
Strong verbal communication and presentation skills
Strong written communication skills
Strong analytical and problem-solving skills
ITIL foundational certification
Recent experience in the delivery of relevant IT managed services
Experience delivering in an Agile methodology and framework
Work with Us
In 2025 xAmplify was proudly recognised as a Great Place to Work reflecting our dedication to fostering an exceptional workplace for our team. Getting AMPD is our promise to you! When you join us youll find a workplace designed to:
Let you play to your strengths and grow professionally.
Provide you with flexible working options including hybrid arrangements because we recognise the importance of putting you and your family first!
Support your wellbeing through our health and wellness program and a 24/7 Employee Assistance Program.
Support your growing family via a paid parental leave program
Provide access to exclusive benefits retail discounts and rewards through our partnership with Employment Hero.
A Commitment to Diversity and Inclusion
Diversity fuels innovation. At xAmplify we welcome applications from all backgrounds identities and abilities.
Ready to be part of Australias digital evolution
Apply now or reach out at
The future isnt just comingwere creating it.
xAmplify is an advocate for diversity and inclusion and welcomes applications from all irrespective of their gender LGBTQI identity ethnicity religion physical ability or age.
Required Experience:
Manager
Employment Type
Full-Time
