Customer Service Advisor - Italian - Porto (Portugal)
Customer Service Advisor - Italian - Porto (Portugal)
Posted on :
28-05-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Position: Customer Service Advisor
Location: Porto Portugal
Work model: On-site
Employment type: permanent contract
DUTIES AND RESPONSIBILITIES:
- Customer support to Italian-speaking customers by phone email chat and social media channels
- Support our merchants for all questions and inquiries about our product and service
- Actively work on the optimization of all processes related to our customers to constantly increase the happiness of our merchants
- Closely work with other departments together for example Sales and Marketing
REQUIREMENTS:
- Native/fluent in Italian both verbal and written (C2 level). Fluent in English (minimum B2 level)
- Ability to listen actively identify apply and explain your product and/or service expertise with clarity and solve issues in the first contact with customers
- Ability to take stressful situations well
- Previous Contact Centre or Customer Service experience (preferable)
- Enthusiastic and skilled in technology applications (using a smartphone tablet or computer is easy for you)
- Good and customer-friendly service is the highest priority for you
- Curious and persistent in solving issues
- Organized and can keep a cool head even in stressful situations
OFFER:
- Working hours: Monday to Friday between 08:00 and 19:00 with the possibility to extend late shift until 21:00 as per client agreement
- Workload: 40h/week (full time)
- A dynamic and creative team with a positive and friendly atmosphere
- Food vouchers
- Guidance and tools to reach your full potential
- Training Conditions Duration: 30 calendar days - Monday to Friday between 08:00 and 17:00
- Relocation support
Employment Type
Full Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
