Online Customer Messaging Agent Remote 2535Hour Entry-Level No Degree or Experience Required Chat Support Jobs Remote
Online Customer Messaging Agent Remote 2535Hour Entry-Level No Degree or Experience Required Chat Support Jobs Remote
Posted on :
27-05-2025
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1 Vacancy
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Job Description
Online Customer Messaging Agent Remote $25$35/Hour Entry-Level No Degree or Experience Required Chat Support Jobs Remote
Role Overview
Were actively hiring Online Customer Messaging Agents for a fully remote entry-level role that offers $25$35 per hour. This job is ideal for individuals looking to start a remote career without a college degree or prior experience. All communication is handled via written messaginglive chat and email only. There are no phone calls or video meetings required. If you enjoy helping people and writing clear supportive messages this role offers stable income flexible shifts and paid training.
The Client and amp; What Youll Be Doing
Our client is a global support partner that handles chat and email communication for fast-growing companies in the wellness ecommerce and SaaS industries. These brands depend on real-time high-quality written support to keep customers happy and loyal. Your job will be to provide frontline support by resolving order issues updating accounts answering product-related questions and managing basic troubleshootingall via written channels. Youll use CRM dashboards response templates and internal help docs to make each reply accurate and professional.
Primary Job Tasks
Respond to customers through live web chat managing multiple threads simultaneously with professionalism and attention to detail.
Address support tickets submitted by email delivering timely courteous and solution-oriented responses.
Use CRM and chat platforms to view customer history tag conversations and update resolution status.
Modify saved responses based on each customers situation while maintaining brand voice and tone.
Escalate technical problems or special requests using structured internal processes.
Prioritize live chat engagement while maintaining pace with queued emails.
Reference internal documentation to stay current on procedures promotions and known issues.
Complete a shift summary at the end of each work session to document patterns unresolved cases and daily volume.
Participate in written performance reviews and apply feedback to improve clarity tone and response efficiency.
Suggest updates to templates or training materials when you notice customer confusion or outdated guidance.
Track and meet performance goals including response time accuracy and customer satisfaction rating benchmarks.
Collaborate asynchronously with team leads and peers through Slack or internal message boardsno meetings required.
A Typical Shift Breakdown
Start of Shift
Log in check announcements and resolve any flagged emails from previous shifts. Load your dashboard and review todays chat queue and coverage notes.
Mid-Shift Activity
This is your busiest period. Youll juggle live chats (usually 24 at once) while responding to email tickets between sessions. Common topics include billing questions access issues and product setup help.
End of Shift
Close conversations tag unresolved tickets and write a short summary in your team handoff log. Youll also review your ticket stats and flag anything urgent for the next rep.
Who Were Looking For
No previous job experience required
No college degree or certifications necessary
Strong written English skills with clear friendly tone
Typing speed of 40 WPM with minimal errors
Able to follow templates and tone guidelines while adapting replies as needed
Familiar with email browser navigation and cloud-based software
Self-disciplined and reliable in a quiet remote setting
Available 15 to 40 hours per week on a consistent schedule
Personal desktop or laptop and high-speed internet connection 25 Mbps or higher)
Open to feedback and interested in learning support best practices
Tips for Performing at a High Level
Make It Easy for the Customer
Use short paragraphs clear headings (if applicable) and direct answers. Customers love quick solutions and respectful communication.
Speed Comes with Familiarity
Youll start slowbut as you learn the templates and help docs youll move faster while maintaining accuracy and tone.
Dont Let Volume Rattle You
Multiple chats may come in at once. Take notes use internal shortcuts and prioritize calmly.
Keep It Positive Even When Saying No
Sometimes you cant fulfill a request. Stay helpful by offering alternatives reassurance and a roadmap to the next step.
Get Better Every Week
Written feedback from QA leads is your cheat code. The more you apply it the faster youll unlock better shifts and opportunities.
Getting Started with the Client
Step 1: Apply Online
Submit your resume or availability summary. Youll be prompted to share your work hours and home setup specs.
Step 2: Writing and amp; Typing Assessment
Complete a short test to evaluate grammar tone typing speed and your ability to compose helpful messages.
Step 3: Scenario-Based Simulation
If selected youll participate in a browser-based mock shift where youll respond to chat and email messages in real time.
Step 4: Paid Remote Training
Training runs 34 days and is fully remote and asynchronous. Youll learn internal tools escalation workflows and brand tone standards.
Step 5: Trial Performance Period
Your first 10 shifts will be monitored by QA reviewers who provide written coaching to improve your efficiency and message quality.
Step 6: Ongoing Role Assignment
Once the trial is complete youll receive your permanent schedule performance bonuses and access to role advancement.
Workplace Environment
Everything in this role is asynchronous. Youll never join a Zoom call attend a meeting or answer a phone. All updates coaching and support happen in writing. Tools like Notion Slack and HelpScout keep you connected while allowing full flexibility to work independently and focus on written tasks.
Perks and Extras
Paid training with weekly pay
Flexible shifts with part-time or full-time options
100 chat and email onlyno calls ever
Bonus pay for quality and reliability
Internal coaching to grow into QA or team lead roles
Grammarly Premium and writing productivity tools included
Global accessopen to international applicants
Equipment reimbursement after 30 days of successful work
Why This Role May Be the Right Fit for You
You dont need a degree experience or sales background to succeed herejust strong writing skills a good attitude and a desire to do great work. If youve been overlooked by traditional jobs because of your resume this is your chance to start fresh with a professional role that respects your time and effort. Youll never have to take a phone call attend a meeting or be micromanagedjust log in do the work and grow your career from home.
Applicant Questions Answered
Do I need prior experience in support or writing
No. Training is provided and success is based on your writing and learning abilitynot your job history.
Is this job available internationally
Yes. Applicants from most countries are eligible if they meet the technical and language requirements.
Will I be making or receiving calls
Absolutely not. This job is written-onlychat and email exclusively.
How quickly can I begin
Many applicants begin paid training within one week of applying.
What equipment do I need
A reliable computer (not a tablet) Chrome browser and stable internet connection with at least 25 Mbps speed.
Next Steps to Apply
Submit your application today and complete the writing test to reserve your place in the upcoming training cohort. If youre ready to start working from home and earn well in a text-only roleno phones no meetings no experience neededthis is the job for you. Apply now.
Employment Type
Full Time
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