Sales Account Manager
Sales Account Manager
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Job Description
We are looking for a Sales Account Manager to join our team. As a Sales Account Manager you will be responsible for managing and growing our client accounts. You will be responsible for developing and implementing strategic account plans negotiating contracts and ensuring customer satisfaction.
Responsibilities:
Client Relationship Management:
- Build and maintain strong long-term relationships with clients to foster loyalty and satisfaction.
- Act as the primary point of contact for clients addressing concerns and proactively identifying solutions.
Strategic Account Planning:
- Develop and execute customized account strategies that align with client goals and company objectives.
- Regularly assess account health and identify opportunities for growth and optimization.
Contract Negotiation & Management:
- Lead contract discussions and ensure mutually beneficial terms for both clients and the company.
- Manage renewals and renegotiations ensuring long-term sustainable client partnerships.
Customer Satisfaction & Support:
- Address client issues or concerns promptly ensuring timely resolution and satisfaction.
- Gather feedback to improve service delivery and ensure continuous client success.
Collaboration with Internal Teams:
- Work closely with sales marketing and customer support teams to ensure client needs are met efficiently.
- Provide internal teams with valuable insights and feedback to enhance client experience.
Sales & Revenue Growth:
- Identify opportunities to grow accounts through up-selling and cross-selling.
- Develop strategies to drive account expansion and meet sales targets.
CRM Management & Reporting:
- Maintain accurate client records and track sales activities using CRM software.
- Generate regular reports to track performance sales pipeline and account health.
Requirements
Bachelors degree in Business Administration or related field
3 years of experience in sales or account management
Effective communication and negotiation skills
Analytical skills to identify customer needs and develop solutions
Strategic account planning experience
Sales skills to close deals and meet targets
Proficiency in CRM software
Benefits
We are seeking a dynamic and knowledgeable Zoho Consultant to join our team. In this client-facing role, you will act as a bridge between client needs and Zoho s suite of solutions, playing a crucial part in the pre-sales lifecycle. Your expertise in the entire Zoho ecosystem and your ability to translate client requirements into solution blueprints will drive successful project outcomes. Key Responsibilities: Engage with prospective and existing clients to gather business requirements through meetings, calls, and workshops. Conduct detailed discovery sessions to understand client workflows, pain points, and goals. Map business requirements to the appropriate Zoho suite applications (CRM, Creator, Books, Desk, Projects, etc.). Present solution demonstrations and proofs of concept tailored to specific client needs. Design solution architectures and workflows within the Zoho ecosystem. Collaborate with technical teams to draft Scope of Work (SOW), Bill of Materials (BoM), timelines, and project estimates. Act as a subject matter expert for the full Zoho suite, including updates and new feature releases. Support the sales team with technical insights and strategic input during proposal preparation. Build and maintain a knowledge base of use cases, solution templates, and best practices.
Education
Bachelor's degree
Employment Type
Full Time
