Customer Service Team Member
Customer Service Team Member
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
This role is responsible for delivering a consistently positive online customer experience. When issues arise its about resolving them promptly and professionally within set timeframes. At its core the purpose of this role is to show our customers that we genuinely care - turning everyday interactions into opportunities to build loyalty and create raving fans of JB Hi-Fi. You will support both customers and store teams to ensure timely accurate and seamless resolution of enquiries across the order lifecycle. This role requires strong attention to detail the ability to multitask across platforms and a proactive approach to problem solving.
Key Responsibilities:
- Respond to inbound customer and store enquiries via phone email and other communication channels
- Manage multiple support portals and systems to track and resolve customer queries
- Process and manage orders including troubleshooting fulfilment delays or anomalies
- Coordinate order cancellations refunds replacements and amendments as required
- Investigate and resolve lost or damaged-in-transit deliveries in collaboration with courier partners
- Support fraud-related processes including following up with customers when orders are flagged or declined due to security checks
- Complete general administrative tasks including responding to shipment queries monitoring shared Outlook inboxes and actioning general order follow-ups
- Facilitate and action Return Authority requests and warranty assessments using Solvup and internal processes
- Support broader team initiatives during peak periods and promotional events
Qualifications :
- Experience in a Customer Service based role
- Genuine passion for delivering outstanding customer service
- Strong attention to detail and accuracy
- Confident and empathetic communication skills both written and verbal
- Effective negotiation and conflict resolution abilities
- Fast and accurate touch typing
- Professional courteous and customer-focused demeanor
- Quick to learn new systems processes and product knowledge
- Able to work effectively both independently and as part of a team
- Proactive problem-solving mindset with a solutions-focused approach
- Reliable self-motivated and committed to continuous improvement
Additional Information :
If you are interested in this exciting opportunity with us please click apply and upload your CV. All applications are strictly confidential.
JB Hi-Fi Group is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion. If this opportunity excites you (even if you feel that you dont meet 100% of the criteria) please dont hesitate to apply!
Remote Work :
No
Employment Type :
Part-time
Employment Type
Part-time
