Call Center Agent
Call Center Agent
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Description:
Swift 7 Consultants is seeking a reliable and detail-oriented Call Center Agent to join our customer service team in Montgomery AL. In this role you will handle inbound and outbound calls provide information about services resolve customer issues and ensure a high level of client satisfaction.
Responsibilities:
Answer incoming calls and respond to customer inquiries in a professional manner
Provide accurate information regarding services billing and account details
Document customer interactions and follow up on open issues
Handle complaints or escalations with patience and problem-solving skills
Maintain call center performance metrics including quality efficiency and call volume
Collaborate with supervisors and other departments to enhance service delivery
Qualifications :
Qualifications:
High school diploma or equivalent required
Prior experience in a call center or customer service environment preferred
Excellent verbal communication and listening skills
Strong problem-solving abilities and attention to detail
Ability to work in a fast-paced and team-oriented environment
Basic computer literacy and familiarity with call center systems
Additional Information :
Benefits:
Competitive salary within the $34000 $41000 range
Opportunities for advancement and professional development
Paid training and ongoing support
Health dental and vision insurance options
Paid time off and holidays
Positive and supportive work culture
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
