Business Development & Client Management Specialist
Business Development & Client Management Specialist
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1 Vacancy
Job Description
As a member of IDIADAs Sales & Client Management team you will be responsible for delivering exceptional customer experiences that drive client satisfaction and loyalty while actively participating in sales and business development activities when required. This strategic role bridges customer service excellence with revenue growth opportunities creating client journeys from initial contact through project completion.
KEY RESPONSIBILITIES
Customer Experience Excellence (Primary Focus)
- Create memorable client interactions during visits that exceed expectations and strengthen relationships
- Proactively manage visit with attention to detail anticipating client needs before they arise
- Orchestrate comprehensive service delivery during client stays
- Serve as the dedicated point of contact for clients providing immediate resolution to any concerns or requests
- Gather client feedback systematically to continuously enhance service offerings
- Support safety briefings with a client-centric approach that balances requirements with exceptional service
Business Relationship Growth
- To support the sales team in achieving their targets by providing administrative assistance coordinating sales activities and ensuring effective communication with customers
- Ensure effective communication between the sales team customers and other departments to ensure that sales operations run smoothly and efficiently
- Assist experienced sales team members in maintaining client relationships
- Learn to identify client needs that could benefit from additional IDIADA services
- Participate in client relationship development through consistent high-quality service delivery
- Gradually build awareness of IDIADAs full-service offerings to recognize potential opportunities
- With training and support from IDIADA Spain begin introducing clients to relevant additional services
WHAT WE OFFER
- Opportunity to build valuable client service and relationship development skills at IDIADA North America Business Unit
- Opportunity to gradually increase involvement in business growth activities as skills develop
- International exposure working with leading global automotive companies
- Training in IDIADAs complete service portfolio and client relationship development
- Dynamic work environment with varied responsibilities and challenges
Qualifications :
Education & Experience
- Bachelors degree in business administration Marketing or a related field
- Experience in customer service roles is highly valued as well as sales support or involvement
- Excellent communication organizational and time management skills
- Proficient in Microsoft Office and Salesforce software is a plus
- Fluent in English. Additional languages considered an asset
Skills & Competencies
- Exceptional customer service mindset with genuine passion for creating outstanding client experiences
- Strong interpersonal skills and natural relationship-building abilities
- Empathy and emotional intelligence to understand and address client needs effectively
- Well-developed organizational skills and attention to detail
- Goal-oriented approach with problem-solving abilities
- Adaptability to work in an international environment with multicultural teams
- Willingness to learn about business development through hands-on experience and training
Additional Information :
Schedule:
- Monday to Friday
Pay Range: $70000 - $95000 Annually
APPLUS IDIADA is an equal opportunity employer. All aspects of employment including the decision to hire promote discipline or discharge will be based on merit competence performance and business needs. We do not discriminate based on race color religion marital status age national origin ancestry physical or mental disability medical condition pregnancy genetic information gender sexual orientation gender identity or expression veteran status or any other status protected under federal state or local law.
Applus IDIADA is committed to equality diversity and inclusion. We dont put limits on you so dont put limits on yourself either. There is a place for everyone.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
