Delivery Lead - Preboarding Services
Delivery Lead - Preboarding Services
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1 Vacancy
Job Description
The Delivery Lead Preboarding Services provides day-to-day leadership to Preboarding Specialists who coordinate preboarding processes for new hires for both client teams and Cielo internal hires on the Bridge team.
- Work Location: Mandaluyong PH
- Work Arrangement: Hybrid
- Work Schedule: 2nd shift/ mid shift; 2x to 3x onsite per month
- Specific requirements: Background in managing preboarding services activities
Duties and Responsibilities:
- Perform a full range of managerial responsibilities which may include but not be limited to: interviewing hiring coaching managing and developing employees; planning assigning and directing work.
- Own daily leadership of the team to meet established goals and metrics.
- Coordinate Preboarding Specialist schedules PTO requests and ensure adequate coverage of work volumes.
- Establish regular communications with the team such as 1-1 meetings and team meetings with established agendas.
- Serve as front line escalation for client and candidate issues/questions; escalate to Manager- Preboarding Services or Senior Manager Preboarding Services as appropriate.
- Problem solve and provide best practices and process improvements throughout the Bridge process.
- Train internal and external stakeholders on process.
- Leverage strong analytical skills to audit processes assess trends create reports and tell the story with data.
- Create and run reports including analysis and communication of results.
- Create weekly monthly and quarterly productivity metrics.
- Identify and document process changes such as process maps team structure charts detailed procedures etc.
- Provide and teach Preboarding Specialists We Become You seamless customer support to candidates via phone voicemail and email.
- Ensure the Preboarding Specialists are properly coordinating the functions of the Bridge team including background verification references drug screens and other preboarding tasks as required.
- Utilize critical and innovative thinking to troubleshoot issues and offer resolutions.
- Assist the Manager Preboarding Services to implement and launch preboarding services for new and existing clients.
- Coach mentor and train new and existing Preboarding Specialists.
- Serve as a liaison to client teams regarding escalated issues clarifications and information.
- Other duties as assigned.
Supervisory Responsibilities
The Delivery Lead Preboarding Services will lead a team of Preboarding Specialists providing guidance conducting performance reviews and supporting professional growth.
Qualifications :
Position Requirements
Experience:
- Experience in a business or office environment utilizing the required customer service and administrative skills is required.
- Previous leadership experience is essential.
Exposure:
- Proficiency with the Microsoft Office suite including Outlook Excel
- Strong Communications with stakeholders and internal teams.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
