Process Delivery Manager
Process Delivery Manager
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Roles & Responsibilities:
Process delivery Management for Logistics back office services and Purchasing back office services
Responsible for customer deliverables monthly reporting and delivery confirmation Risk management and OPLs.
Responsible for requirement gathering topic migrations and successful implementation.
Responsible for deliverable allocation to the project team
Responsible for identifying the training needs and competency development for the project team.
Responsible for career planning of the project associates.
Responsible for skill hunting recruitment and outsourcing.
Responsible for customer receivables.
Responsible to identify productivity improvements and implement the same.
Accountable for teams delivery performance.
Accountable of the quality of customer deliverables.
Accountable for self and teams training/upskilling fulfillment.
Accountable for associates feedback management.
Support for customer acquisition identify opportunities and presales activities.
Support to identify new areas of business
Support to prepare proposals contracts customer billing.
Support to improve customer satisfaction index/ net promoter score.
Required skills:
Plant Logistics and Procurement knowledge and experience
Strong analytical skills to absorb customer requirements to translate into actionable topics
Be the technical SPOC for the customers for the services.
Should be able to lead a team of 30 team members working in multiple projects across multiple locations.
Strong communication and leadership skills
Basic business management skills
Effective tracking mechanism.
Excellent Team managing skills
Additional information (Nice to have)
Supply chain Value stream/ domain knowledge in automotive sector
Handling end to end projects over its life cycle
Qualifications :
Any Bachelors degree
Additional Information :
10 years of experience in Plant logistics and Purchasing
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
