Business Analyst
Business Analyst
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Job Description
Sutherland is seeking an attentive and goal-oriented person to join us as a Business Analyst for NICE System program.
The Business Analyst is responsible for requirement gathering creating project documentation deliverables data analysis application configuration writing SQL unit and system testing efforts on various customer billable projects
Work closely with customer sales and service organizations to define application metrics reports dashboards data mapping and other integration requirements. Ensure that complex customer business requirements are accurately captured documented communicated and understood by developers consultants business and technology management both internally at NICE and by customers
Lead and develop use/test cases and test data to deliver high quality solution results and support the customer and internal teams during all customer Acceptance Testing phases
Communicate and train others on NICE solutions overall business value and process as well as detailed features and functionality
Contribute overall to the teams continual improvement process by preparing System Development Life Cycle (SDLC) documents including deliverables checklist business requirements design diagram specifications QA & UAT test plans lessons learned
Use best practice methods quality standards and guidelines on all project phases
Travels to customer site to conduct work in a professional and organized manne
Qualifications :
. Project experience working as part of a team
Strong expertise with Microsoft Excel
Excellent customer facing skills
Excellent organizational skills ability to set own task lists and time lines
Ability and willingness to work under pressure in a highly dynamic environment
Analytical ability working with formulas calculations and data
Bachelors degree in a technical field (or equivalent)
Experience implementing or using one of the following:
-Enterprise applications (e.g. Avaya Siebel Genesys Siebel SAP);
-EAI tools (e.g. WebMethods TIBCO);
-Reporting/business intelligence tools (e.g. Business Objects Cognos); or database applications
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
