Onsite Dutch-Speaking Customer Service Representative
Onsite Dutch-Speaking Customer Service Representative
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Job Description
Job Title: Onsite Dutch-Speaking Customer Service Representative
Location: Lisbon Portugal (Onsite Only)
Industry: Website Technical Solutions
Job Type: Full-Time (Rotative Shifts)
Salary & Benefits:
- Competitive Salary
- Health and Life Insurance (Comprehensive coverage)
- Career Growth and Development Opportunities
- Meal Allowance
- Transport Allowance
- Company-Provided Equipment (Laptop tools and software)
- Onsite Work: Work within a dynamic collaborative and supportive environment
Shift Details:
- Working Hours: Monday to Sunday 24/7 Rotative Shifts (Including night shifts)
- Days Off: 2 Rotative Days per week
- Shift Pattern: Rotating shifts covering mornings afternoons and nights
Language Requirements:
- Dutch (Minimum C2 level required)
- English (Intermediate level preferred)
Job Description:
We are looking for a highly motivated Dutch-Speaking Customer Service Representative to join our growing team in Lisbon. This is an onsite-only position for individuals passionate about providing exceptional customer service in the website technical solutions industry. In this role you will be the first point of contact for Dutch-speaking customers seeking support for technical issues related to our advanced website solutions.
While prior experience in customer service or technical support is a plus it is not a requirement. We value candidates who are eager to learn have strong problem-solving skills and are committed to delivering high-quality service. You will receive extensive training to help you succeed in your role and become a key part of a growing team.
In this position you will be working on-site in Lisbon where you will have the opportunity to collaborate with an international team. We offer competitive salary packages career growth opportunities and the chance to be a part of an evolving and innovative company that is focused on technical solutions for websites.
If you are passionate about technology customer service and thrive in a fast-paced dynamic work environment this is the perfect opportunity for you!
Key Responsibilities:
- Provide top-quality customer service to Dutch-speaking clients assisting them with technical issues related to website solutions via phone email or chat
- Resolve technical issues and provide step-by-step troubleshooting assistance to clients for website-related queries such as setup configuration or functionality issues
- Help customers navigate website tools understand features and offer advice on how to make the most of our solutions
- Maintain clear and accurate records of all customer interactions and actions taken within the companys CRM system
- Ensure customer satisfaction through prompt and efficient issue resolution
- Follow company guidelines and processes to troubleshoot escalate or resolve issues efficiently
- Provide feedback and insights to management on customer concerns product performance and potential improvements
- Work closely with internal teams such as technical support and development to ensure accurate solutions for customers
- Maintain confidentiality and adhere to company policies regarding data protection and customer privacy
- Collaborate with the team to improve internal processes and enhance the overall customer experience
- Take ownership of customer issues ensuring they are resolved in a timely manner and provide follow-up as needed
- Demonstrate a strong understanding of website technologies tools and common issues related to online platforms
Skills and Qualifications:
- Fluency in Dutch (C2 level required)
- Intermediate English proficiency (B2 level preferred)
- Previous experience in customer service or technical support is a plus but not mandatory
- Technical aptitude or willingness to learn about website technical solutions
- Excellent communication skills (written and verbal) with a customer-centric approach
- Strong problem-solving abilities with a methodical approach to troubleshooting and issue resolution
- Ability to work under pressure in a fast-paced environment and manage multiple tasks simultaneously
- Attention to detail and ability to work through repetitive tasks with accuracy
- Ability to manage stress and maintain composure while addressing customer concerns
- Demonstrates professionalism empathy and patience in every customer interaction
- EU ID required to work legally in Portugal
- Residence Card required for non-EU nationals
Additional Benefits:
- Health and Life Insurance: Comprehensive coverage for you and your family from day one of employment
- Career Growth Opportunities: We believe in nurturing our employees potential. This position offers clear pathways for advancement within the company
- Meal Allowance: Provided daily to cover meal expenses while working onsite
- Transport Allowance: Assistance for commuting costs to ensure you can focus on your role without financial worries
- Company-Provided Equipment: All necessary tools (laptop software etc.) will be supplied to ensure a seamless work experience
- Onsite Work Environment: Work within an engaging and supportive team where collaboration is valued and personal growth is encouraged
Employment Type
Full Time
