German-Speaking Client Service Associate
German-Speaking Client Service Associate
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Job Description
German-Speaking Customer Service & Sales Agent Remote (Portugal North Only)
Are you passionate about travel and ready to help customers plan unforgettable cruise experiences Were hiring German-speaking Customer Service & Sales Agents for an exciting opportunity supporting a prestigious cruise line.
This is a remote position but applicants must reside in the northern regions of Portugal from Coimbra upwards. Candidates outside this area will not be considered. Please note that relocation packages are not provided.
Position Overview:
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Role: Customer Service & Sales Agent (German-speaking)
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Location: Remote in Portugal (Coimbra and north only)
Key Responsibilities:
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Assist customers via phone email and chat providing detailed product knowledge and helping them book their dream cruise
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Handle sales inquiries with confidence and professionalism
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Guide clients through available packages promotions and upgrades
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Resolve queries and ensure customer satisfaction throughout the booking process
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Upsell services when appropriate to enhance the overall customer experience
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Maintain accurate records of customer interactions and transactions
Required Profile:
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Fluent in German (C1) and proficient in English (B2)
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Experience in sales is mandatory ideally in a customer-focused environment
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Excellent communication and persuasion skills
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Ability to work independently and manage a structured remote schedule
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Resides in Coimbra or further north in Portugal (strict requirement)
What We Offer:
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Opportunity to work from the comfort of your home (regional restrictions apply)
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Join a vibrant international team in the travel and tourism industry
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Career development and growth in a well-established global client environment
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Full training provided
Employment Type
Full Time
