MIS Specialist - Clark, Pampanga
MIS Specialist - Clark, Pampanga
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Salary Not Disclosed
1 Vacancy
Job Description
TASQ is currently seeking qualified candidates to fill the position of MIS Specialist. A pre-screening interview will be conducted via phone.
**Job Details:**
Process Specialist - MIS (Clark) Onsite
**Benefits:**
- HMO coverage for the employee and two dependents starting on Day 1
- Quarterly performance bonuses
- Excellent career development opportunities
- 15% night differential
- 24 days of leave annually
**Requirements:**
- Minimum of 3 years experience in RTA/WFM
- Front-end RTA experience is essential; back-end WFM experience is advantageous
- BPO work experience is required
- Proficiency in reporting tools such as PowerBI Tableau VBA Macros and Excel
- College graduate
**Responsibilities:**
- Ensure optimal staffing for business partners by developing forecast and staffing models providing analytical support for business initiatives market conditions and making recommendations to aid decision-making
- Oversee resource planning for one or more divisional units; act as a trusted advisor by anticipating potential issues and opportunities
- Build strong working relationships with business partners; communicate trends or concerns proactively and support recommendations with data
- Collaborate with business partners to identify upcoming initiatives or changes that could impact volume or staffing; assess how changes in business drivers will affect staffing requirements
- Generate volume forecasts for inbound contact center or processing departments; maintain and update forecasting models using standard and advanced statistical techniques
- Continuously monitor staffing drivers such as volume handle time shrinkage and occupancy versus plan; raise awareness within the business and recommend necessary actions
Employment Type
Full Time
