Customer Care with a Streaming Corporation
Customer Care with a Streaming Corporation
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Job Description
Customer Care with a Streaming Corporation (German Language)
Office Location is Cais Rocha Conde de bidos 1350-352 Lisboa Portugal
Salary is EUR 1541 per month gross with bonuses
Embrace the future!
Recently we have seen streaming companies and websites taking viewers from classical TV into new services and devices. This project is a support line for one of these services - the best-loved video streaming website in the world.
You will be part of a multicultural team based in Lisbon where you will provide outstanding multi-channel support to users of the service.
You can see the details below and we would be happy to address any questions you might have.
You will be handling Customers queries via phone e-mail and chat identifying the clients problem and troubleshooting to find the solution.
REQUIREMENTS
- At least 12 months of direct customer service experience required preferably in contact centers in a B2C and/or B2B environment
- Good communication skills both verbal and oral
- Excellent German native level written and spoken communication skills
- Fluency in English
- Proactive attitude and strong team-spirit
- Be organized and able to learn new processes concepts and skills as well as being able to understand that an operation is an ever-changing organism
- Strong attention to detail and a desire to deliver accurately efficiently and to a high standard
- Ability to handle not only to handle customers emotions but also being able to empathize with the clients case
- Openness to work flexible hours as required (may include evenings weekends and/or holidays)
- Office based on Lisbon
- Valid Legal Work Permit
RESPONSIBILITIES
- You will be answering to the customers queries via phone e-mail or chat identifying the clients problem; troubleshooting them to find the solution; documenting each action you take and categorizing cases and possible bugs so that our clients engineering team to address them as a bunch
- Provide general and technical support to customers who use any of our clients paid products
- Escalate complex problems according to defined procedures
OUR OFFER
- Pleasant and inspiring working atmosphere
- Opportunity to be part of a rapidly expanding global organization with irreproachable reputation
- Professional development and clear career path
- Training & development opportunities
- Competitive salary & relocation allowance*
*Relocation applicable only for international candidates joining us from abroad
Employment Type
Full Time
