Customer Care with an Airline Company
Customer Care with an Airline Company
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Job Description
Customer Care with an Airline Company (Portuguese Language)
Office Location is Av. Mediterrneo 1 1990-203 Lisboa Portugal
Salary is EUR 875 per month gross with 14 salaries per year with bonuses of EUR 150 per month gross with 12 bonuses per year
* Meal card for EUR 7.23 per day
* Transport card for EUR 20 per month
* Health insurance since day 1 but need to pay a monthly amount. Itll become free after 6 months of contract
What you will do in this role
As a Customer Service Representative you will:
- Be in charge of booking management (altering canceling or creating new reservations)
- Assist clients via inbound/outbound calls and email
- Help the clients with doubts about Flight Club service Vip Service PRM (personal reduced mobility)
- Deal with claims (strikes lateness Cancelation etc.)
- Give real-time accurate information that empowers the customer to make decisions.
- Go beyond the customers service expectations so they will remember and share their great experience.
- Listen to the customers unique situation and acknowledge their needs.
Your qualifications
Were a great match if you:
- Have a high level of European Portuguese (C2) and fluent in English (B2)
- Have excellent communication skills coupled with empathy and team spirit
- Have previous experience with GDS tools like Amadeus Galileo or Sabre (is preferential)
- Have previous experience in Customer Service or as a tourism/travel representative
If you feel you dont check every box we still encourage you to apply. Well do our best to match you with the right job whether its this or another role.
Whats in it for you
In this role we offer benefits that help you support your unique lifestyle:
- Full-time with indefinite contracts (negotiable depending on your experience and or clients needs)
- Competitive salary and performance bonus
- Central location in Lisbon Portugal
- Full paid training on the company and the project youll be working on
- Career development programs specialized courses and language classes
Employment Type
Full Time
