Head of Technical Operations
Head of Technical Operations
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Job Description
Our client is a fast-growing fintech company focused on transforming how businesses across Africa handle payments. With a mission to empower businesses to thrive they offer a range of tools that support both online and offline transactions streamline operations and fuel business growth. Their culture is rooted in innovation high standards and a customer-first approach.
Role Overview
Our client is on a mission to enhance financial services through transparency and trust. They are looking for a Head of Technical Operations to lead the end-to-end management of the banks technology infrastructure including core banking systems payment platforms and API integrations. Youll drive system performance automation and uptime while collaborating closely with cross-functional teams to ensure operational efficiency security and compliance. Success in this role means delivering highly reliable secure and scalable platforms that support seamless digital banking experiences.
Job Type: Permanent/ Full time
Location: Lagos Nigeria
Workplace: Hybrid
Requirements
- At least 7 years of experience in technology operations with a strong focus on payment systems API integrations and core banking systems.
- Strong team management skills with the ability to lead and mentor a small technical team while coordinating with cross-functional departments.
- Excellent troubleshooting and problem-solving skills with the ability to quickly identify and resolve technical issues.
- Bachelors degree in Computer Science Engineering or a related field (Masters degree preferred).
- Familiarity with financial regulations such as CBN rules AML KYC and data privacy laws in Nigeria.
- Ability to clearly explain complex technical concepts to non-technical stakeholders.
What does success look like
- Ensure platform availability of at least 99.9% for all key banking operations and 99.9% success rates for transaction processing
- Achieve successful integration of all third-party systems with minimal disruptions and operational impact.
- Ensure service level agreements (SLAs) are consistently met with the core banking provider with a focus on system reliability timely issue resolution and proactive system upgrades.
- Maintain an average incident resolution time of under 2 hours for critical system failures.
- Ensure zero major security breaches and full compliance with all relevant banking and data security regulations.
Responsibilities
- Technology Infrastructure Management: Oversee the management and performance of the banks digital platforms APIs and core banking systems ensuring 99.9% system uptime.
- System Integration: Lead the integration of third-party services and partners (e.g. payment processors banking partners merchant platforms) through robust API integration.
- Process Automation: Drive automation efforts to improve the efficiency of payment processing virtual account creation and settlement systems reducing manual intervention and operational costs.
- Platform Performance: Ensure all systems are optimized for speed security and reliability monitoring key performance indicators (KPIs) to minimize downtime and service disruptions.
- Collaboration with Cross-Functional Teams: Work closely with the Operations Financial and Compliance teams to ensure technology platforms meet the banks operational needs including secure payment processing and settlement systems.
- Risk Management: Implement and oversee security protocols to protect sensitive financial data and ensure compliance with CBN regulations and other data protection laws (e.g. GDPR).
- Vendor Management: Manage relationships with technology vendors and service providers ensuring that SLAs are met and technology systems are supported effectively.
- Troubleshooting & Support: Lead troubleshooting efforts for technical issues ensuring timely resolution and minimal disruption to operations.
Benefits
- Competitive salary and compensation package
- Full medical coverage
- Fully covered parental leave
- Performance-based incentives
- Leadership in a growing financial institution
- Smart kind colleagues whore invested in your growth
Employment Type
Full Time
