Front Desk Associate - Front Desk Agent
Front Desk Associate - Front Desk Agent
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Salary Not Disclosed
1 Vacancy
Job Description
Our Front Desk Agents serve our conference center guests by creating a welcoming and purposeful experience from the moment they arrive.
They bring God Glory by offering support hospitality and kindness in every interaction. As one of the first points of contact for our guests its important that our agents are warm helpful and create a lasting positive impression. By serving in this role you are helping us fulfill our Mission of Impacting Lives for Gods Glory through Purposeful Hospitality!
Weekends & Holidays Required
Demonstrates a strong understanding of the reservation process including providing accurate information updating booking details and communicating effectively with guests and relevant Conference Center departments.
Delivers exceptional guest service by responding to inquiries providing directions facilitating check-ins and relaying guest requests to appropriate teams with professionalism and courtesy.
Executes cashier responsibilities including accurately receiving processing and reconciling guest payments in accordance with established procedures.
Oversees lost and found management and monitors Front Desk supply inventory ensuring organized operations and timely replenishment of materials.
Assists with end-of-conference procedures including account reconciliation and billing support to ensure accurate financial closeout
Other duties as assigned
Requirements
Highschool Diploma or GED
Preferred Qualifications
Office clerical work and/or computer or cashier experience (3-6 months preferred)
Willingness to learn Host or previous experience using Host (Preferred)
Demonstrates a high level of integrity and reliability in handling confidential information and daily responsibilities.
Strong customer-focused mindset with a commitment to providing excellent service and ensuring a positive guest experience.
Possesses a strong work ethic consistently showing initiative dependability and attention to detail.
Effective communicator both verbal and written with the ability to interact professionally with guests colleagues and leadership.
Proficient in keyboarding and calculator use with solid telephone etiquette and basic mathematical skills for handling transactions and guest inquiries.
Physical Requirements
This job requires working irregular schedules (nights weekends holidays) and requires an individual with the ability to communicate and use good public relations
Accuracy and timeliness is necessary in performing job tasks
Ability to sit and work on a computer for long periods of time
Ability to lift up to 30lbs
Required Experience:
IC
Employment Type
Part-Time
