eCommerce Customer Service Manager
eCommerce Customer Service Manager
Posted on :
27-05-2025
Employer Active
1 Vacancy
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Monthly Salary
$ 49875 - 60000
Vacancy
1 Vacancy
Posted on :
27-05-2025
Job Description
Associated Students UCLA as a responsive student-centered organization provides innovative and excellent services programs products and facilities for the entire UCLA community. ASUCLA was created when the campus first opened in 1919. Even in the early years ASUCLA meant student government student publications and student services such as a bookstore and cafeteria. Today ASUCLA has evolved into a four-part organization. These four entities collectively make up the largest student association in the country. The four entities are:
- Undergraduate Students Association elected representatives of the undergraduate student body.
- Graduate Students Association elected representatives of the graduate student body.
- Student Media this includes the Daily Bruin the Bruin Life Yearbook and seven different magazines.
- Services & Enterprises this division is designed to meet the everyday needs of students and the campus community. Major divisions include Student Union Event Services UCLA Restaurants UCLA Store UCLA Photography and Trademarks & Licensing.
Goals of Associated Students UCLA:
Products -To provide essential and convenient items that are easily accessible of high quality and low cost including but not limited to academic support food trademark merchandise and convenience products. In addition to continue evaluating the utility and convenience of all products to make improvements that will best serve the UCLA community.
Products -To provide essential and convenient items that are easily accessible of high quality and low cost including but not limited to academic support food trademark merchandise and convenience products. In addition to continue evaluating the utility and convenience of all products to make improvements that will best serve the UCLA community.
Facilities -To provide a welcoming environment with as much space as possible for the optimal functioning of general academic support student governments student organizations and social gatherings. To have state-of-the-art venues for programming and efficient aesthetic and multi-functional commercial outlets.
Programs -To provide and support a diversified array of programming by prioritizing student-run student-initiated student-centered programming that reflects the needs of the campus community in order to enhance educational cultural and developmental social interaction.
Services -To provide an outstanding level of support to student government student groups and student programs through the state-of-the-art office and community spaces and by providing adequate financial resources and personnel to ensure an active and vibrant campus life.
Programs -To provide and support a diversified array of programming by prioritizing student-run student-initiated student-centered programming that reflects the needs of the campus community in order to enhance educational cultural and developmental social interaction.
Services -To provide an outstanding level of support to student government student groups and student programs through the state-of-the-art office and community spaces and by providing adequate financial resources and personnel to ensure an active and vibrant campus life.
eCommerce Customer Service Manager :
Starting Salary Range: $49875 - $60000
Department: eCommerce
Summary of Key Responsibilities:
Under the direction of the eCommerce Manager manages all aspects of general merchandise e-commerce customer service and order communication.
- Serve as the primary point of contact for all customer service correspondence related to eCommerce sales on the UCLA Store website(s).
- Engage with customers resolve queries and provide a seamless shopping experience.
- Maintain customer service correspondence templates and a policy database ensuring accurate and timely information.
- Lead and supervise the Pick-Up Window customer service team comprised of Student Employees while efficiently handling any staff-related issues and escalating matters to the Customer Experience Manager when necessary.
- Collaborate with the Customer Experience Manager Student Staff and cross-functional departments to address order-related issues and provide expert guidance on customer inquiries.
- Proactively assess and escalate concerns regarding customer service issues and procedures to the E-commerce Manager ensuring a consistently high-quality customer experience for all users of the site.
- Provide additional e-Commerce fulfillment support as needed: Orders shipping returns etc.
Qualifications:
Requires 2 years management experience in a high volume retail environment. Experience must demonstrate: excellent communication skills supervision and effective interface with diverse individuals. Must be PC proficient (word processing/spreadsheet e-mail and retail systems). BA/BS required or the equivalent combination of education and experience.
Supervises:
Directly and indirectly manages part-time/student staff.
Physical Requirements:
Frequent walking standing sitting bending stooping reaching pushing pulling and lifting up to 30 pounds.
Background Verification:
Fingerprinting Background Verification required.
Required Experience:
Manager
Employment Type
Full Time
Key Skills
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