Tolling Subject Matter (SME)
Tolling Subject Matter (SME)
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Job Description
About the Role:
HJ Staffing is actively recruiting a Tolling Subject Matter Expert (SME) to support the toll road. This position will be pivotal in integrating managing and supporting the agencys tolling technologies and external system partnerships.
Key Responsibilities:
Act as a technical and operational SME for toll systems including back-office systems (RITE) roadside systems (Infinity) and key integrations (e.g. DMV ICRS CUSIOP).
Collaborate across departments including Customer Support Data Analysts and Project Managers to support tolling operations.
Provide technical guidance during system implementation upgrades or changes across both internal and external stakeholders.
Participate in interoperability discussions and meetings with external agencies and vendors to ensure seamless integration and performance.
Troubleshoot and resolve tolling system issues related to external interfaces customer service centers and system performance.
Support projects using both Agile and Waterfall methodologies.
Minimum Qualifications:
At least 2 years of relevant experience in toll system integration back-office solutions or related tolling environments.
Experience coordinating with technical and non-technical teams including external vendors.
Ability to manage interface specifications and troubleshoot tolling issues with cross-functional impact.
Familiarity with interoperability standards and tolling partnerships across agencies.
Preferred Qualifications:
Experience with RITE Infinity or similar toll systems.
Project management certifications (PMP CAPM Agile/Scrum) are preferred or 2 years of practical experience managing toll-related or technical projects.
Background in transportation mobility or infrastructure agencies is highly desirable
Employment Type
Full-Time
